Head of Platform & Service Operations

Position: Head of Platform & Service Operations
At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets.  

We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career! 

The Role

Hours:

  Monday-Friday, 9:00-17:30 

Location:

  Fleet  
Working Pattern:  Hybrid - 1-2 days a week on site  

As Head of Platform & Service Operations, you will be accountable for the reliability, scalability, and operational excellence of CV-Library's modern, cloud-native platform. You will lead the teams responsible for supporting our internal stakeholders and delivering and supporting our infrastructure, tooling and operational practices that drive our customer facing platforms.

You will be the key catalyst in our shift to modern cloud delivery whilst building a solid service aware operations team. Championing automation, observability and resilience as we continue our migration to modern event driven microservice architecture.

This role reporting into the CTO requires technical credibility, modern platform experience and the ability to build effective operating models and teams. The role is open to experienced leaders or those wishing to step up, who have bridged the gap between traditional service delivery and modern platform operations.

What you'll be doing

You will own end-to-end service delivery across Service Desk, Infrastructure, and Dev Ops, with overall accountability for the availability, resilience and performance of CV-Library's cloud-native platforms. You will define and operate clear SLAs, SLOs, monitoring and incident management practices, ensuring high levels of reliability and operational maturity. You will lead and develop high-performing service operations platform and reliability teams, and act as a senior operational voice throughout periods of platform change and growth, balancing stability with the pace of transformation.

Lead the small but effective Service Desk function using Jira, owning intake, triage, prioritisation, escalation and reporting across incidents, requests and problems
Own and lead platform operations across Sys Ops and Dev Ops, ensuring clear accountability, effective hands-off and end-to-end service ownership
Own the live production estate, ensuring availability, resilience, patching, backup, disaster recovery and operational readiness
Lead Dev Ops and platform enablement, providing the tooling, standards and automation required for teams to build and operate services safely at scale

Key Responsibilities:

Own and operate the core platform technologies, including:

AWS cloud infrastructure
Kubernetes and container orchestration
Streaming and messaging platforms (e.g. Kafka)
Infrastructure as Code (Terraform)
CI/CD pipelines and release automation
Small footprint of on prem infrastructure e.g. firewalls, Wi-FiPartner closely with Engineering leadership to:

Enable frequent, reliable and low-risk deployments
Embed operational ownership and 'you build it, you run it' principles into delivery teams
Reduce operational toil through automation and platform standards
Drive consistency, security, reliability and cost awareness across services

What we're looking for:

Proven leadership experience in Service Operations, Dev Ops or SRE, managing high-performing teams across Service Desk, Sys Ops and Dev Ops functions
Hands-on expertise with cloud-native platforms, including AWS, Kubernetes, Kafka, Terraform and modern CI/CD and observability tooling
Track record of enabling engineering teams to deploy and operate microservices safely, embedding operational ownership and reducing manual toil
Strong operational mindset, with experience defining SLAs/SLOs, managing incidents, and ensuring reliability, resilience and scalability of large-scale platforms
Excellent collaboration and communication skills, able to act as a senior operational voice, translate technical risk into business impact and drive platform standards and best practices