Automotive Service Manager Manager

Automotive Service Manager / Fleet Manager

Salary: £45,000–£50,000

Location:

Birmingham (Birmingham Airport)

Reporting To:
Directors

Automotive Service Manager / Fleet Manager
- The Opportunity

Our client, a leading Ground Service Equipment provider based at Birmingham Airport, is seeking an experienced Automotive Service Manager / Fleet Manager / Operations Manager to oversee and drive operational performance across two busy workshop sites.

This is a key leadership position within a growing business, responsible for managing workshop operations, customer relationships, compliance, and team performance. The role will suit an experienced Service Manager, Fleet Manager, Workshop Manager, or Workshop Controller looking to step into a broader operational leadership role.

Automotive Service Manager / Fleet Manager

Role Overview

You will take full responsibility for the day-to-day management of two Birmingham workshops, leading a team of 10–15 specialist mechanics and technicians.

Your focus will be on:

Delivering operational efficiency

Maintaining high technical standards

Ensuring regulatory compliance

Building strong, long-term customer relationships

Supporting continued business growth

This is a fast-paced, customer-facing position requiring strong organisational skills, commercial awareness, and the ability to multitask effectively.

Automotive Service Manager / Fleet Manager

- Key Responsibilities

Workshop & Operations Management

Manage daily workshop operations across two sites

Plan and allocate workloads to meet service deadlines

Oversee booking-in of vehicles for servicing, repairs, and inspections

Coordinate servicing schedules, MOTs, tachographs, and statutory inspections

Ensure emergency call-out and breakdown cover is maintained

Maintain workflow efficiency and maximise productivity

Team Leadership

Lead, motivate, and develop a team of 10–15 technicians

Manage attendance, absence, and holiday planning

Contribute to rota management and workforce planning

Support recruitment, onboarding, and staff development

Maintain high performance and morale within the team

Customer & Contract Management

Act as primary point of contact for fleet customers and stakeholders

Build and maintain strong client relationships

Manage contracts, SLAs, and account set-up

Provide quotations and progress updates

Handle booking requests and high volumes of telephone enquiries

Conduct regular service review meetings

Compliance & Health & Safety

Ensure full compliance with health & safety regulations

Maintain accurate service documentation and fleet records

Promote safe working practices and correct PPE usage

Ensure adherence to airport operational regulations

Administrative & Financial Control

Prepare repair estimates and manage approvals

Oversee purchase orders and invoicing

Support accurate fleet and workshop record-keeping

Assist in monitoring operational costs and performance metrics

Automotive Service Manager / Fleet Manager-Skills & Experience

Essential

Previous experience as an Automotive Service Manager, Fleet Manager, Workshop Manager, Workshop Controller, or Senior Service Team Leader

Strong background within heavy vehicles or automotive environments

Proven leadership and people management experience

Highly organised with strong multitasking ability

Commercial awareness and customer-focused approach

Confident managing multiple priorities in a fast-paced setting

Desirable

Experience managing multi-site workshop operations

Familiarity with fleet management or workshop systems

Health & Safety responsibility experience

Experience working within regulated environments (e.g. airport operations)

Personal Attributes

Hands-on, proactive leader

Calm and decisive under pressure

Strong analytical and problem-solving skills

High attention to detail

Flexible and adaptable

Willingness to work occasional overtime and travel as required

What’s on Offer

£45,000–£50,000 salary (dependent on experience)

Senior operational leadership role

Opportunity to shape and improve processes

Growing and expanding business environment

High level of autonomy and responsibility

If you are an experienced automotive leader looking to move into a broader operational management role within a dynamic and regulated environment, this opportunity offers both challenge and progression