And Return Programme Team Leader

Job Description - De-Fleet and Return Programme Team Leader (MER
00046RR)

De-Fleet and Return Programme Team Leader Group :
Mercedes-Benz Group AG

Description

Job Title:
De-Fleet and Return Programme Team Leader

Closing Date: 6 August 2026

About us

At Mercedes-Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed around the changing needs of our diverse customers. It doesn’t matter the colour of your skin, the beliefs you value, the people you love or the tattoos you wear, we support you for being you.

Through the doors of Mercedes-Benz Financial Services, you will find a passionate team working to support our customers and our colleagues. We ensure that everyone has an equal opportunity to learn and develop.

We want to celebrate your individuality, embrace your personality and welcome you into our culture. It’s the differences of our colleagues that enable us to thrive. We believe our backgrounds, skills and cultures contribute to our shared culture and help us deliver outstanding Customer Experience. Inclusion is the driving force behind our ethos.

At MBFS, we are proud to be a Menopause Friendly Accredited Employer, reflecting our ongoing commitment to creating a supportive and inclusive workplace. We offer wellbeing support options and resources for colleagues experiencing menopause and to those who are supporting someone through it.

How you’ll play your part

In this role, you will be responsible for the delivery of MBFS’ end-to-end De-Fleet, Return Programme and logistics processes, including post-maturity vehicle returns, vehicle inspections and asset transfers. Leading a team of De-Fleet and Return Programme Administrators, the role is accountable for delivering an efficient, effective and high-quality service to external customers and internal stakeholders, ensuring compliance, operational excellence, and a seamless customer experience throughout the vehicle return lifecycle.

Main Accountabilities

People Management:

Lead, manage and develop a team of De-Fleet and Return Programme Administrators and a Co-ordinator, effectively planning and prioritising workloads to ensure service levels, operational targets and customer expectations are consistently achieved.

Drive a high-performance culture through regular coaching, training, PDRs, 1-2-1s and performance management activities, ensuring colleagues have the capability and support required to succeed.

Foster a culture of innovation, continuous improvement and customer excellence, continually enhancing processes and the customer experience throughout the agreement maturity and vehicle return journey.

Motivate and engage the team to achieve and exceed departmental objectives, quality standards and customer service expectations.

Support the delivery of business change initiatives and projects, ensuring departmental changes are effectively embedded with minimal disruption to service delivery.

Monitor team performance against key operational, quality and customer experience metrics, implementing corrective actions and development plans where required.

Promote a positive, collaborative and inclusive working environment that reflects MBFS values and supports colleague engagement and wellbeing.

Operational Excellence:

Support the Asset Return Manager in the implementation of the evolving De-Fleet strategy; including developing the policies, procedures and standards necessary to deliver class-leading service.

Develop and continuously refine a reporting suite that provides clarity on the effectiveness of De-Fleet and Return Programme processes.

Ensure business controls and process/procedure guides are in place and being used appropriately, including sign-off levels.

Quality Assurance – Monitor and report team performance against quality assurance measures to ensure a high level of quality across all business processes. Where quality standards have not been met, manage individuals in line with the Performance Management Framework.

Identify and report any Data Protection or FCA breaches through the REBEL process or risk log and take appropriate remediation actions where required.

Support the…