Customer Success Executive; Ad Agency

Position: Customer Success Executive (Ad Agency)
At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets.

We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business, from Tech and Data to People and HR, there's never been a more exciting time to join us or a better place to grow your career!

The Role

Hours:

Monday-Friday, 9:00-17:30

Location:

Fleet
Working Pattern:
Hybrid - 3 days a week on site

As a Customer Success Executive, your focus will be on retaining and nurturing existing clients, delivering excellent customer service, and identifying opportunities to upsell our products and services!  

Your Day-to-Day Responsibilities:

Building strong relationships with new and existing Advertising Agencies and end users. Ensuring they are utilising their account and adding value maximise their satisfaction.
Creating accounts and company profiles for new clients brought on via the Sales Team.
Running training demonstrations to showcase new features and enhancements
Posting & optimising job vacancies, CV searches, creating Watchdogs and other tasks to ensure full utilisation of a campaign/account.  
Regular contact with end clients if required in accordance with the CRC Promise.
Producing stats and data insights for clients and colleagues.
Recognising upsell opportunities and communicating this to the Sales Rep.
Supporting all Sales Representatives within the Ad Agency Sales Team. We are looking for candidates who have:

Highly motivated with a passion for delivering exceptional customer service
Extremely organised with a high level of attention to detail, adhering to quick turn around times with accuracy and efficiency
Ability to multi-task and work as part of a team
Previous customer service experience in an office environment
Polite Telephone manner
Excellent literacy and numeracy skills
Good PC skills with ability to learn new systems quickly If we haven't already captured your interest and sparked your excitement at the prospect of joining us, then perhaps the below will:

23 days annual leave, plus an additional day for your birthday
Regular team incentives and social events, including annual Christmas and Summer parties
Life Insurance and Company Pension  
Employee Assistance Programme (Mental Health & Well-being support)
Access to Medi Cash At CV-Library, we are a team. We welcome the best talent to work for us, irrespective of race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, disability (visible or non-visible).  

We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements. Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application