Hire Coordinator

About The Role

Let’s grow together! A Platinum Investors in People employer and an award‑winning UK bank focused on growth. Our customers include savers and businesses across the UK, and we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an experienced Hire Fleet Coordinator looking for an opportunity to grow in a friendly environment, we’re looking for you.

MAIN PURPOSE OF JOB:
The primary focus of this role is to drive sales growth through the hire of the short‑term hire fleet by building relationships with existing and potential customers. The role is responsible for the hire enquiry through to vehicle delivery, ensuring all administration is in order and compliance is achieved for both parties.

• Maximise hire sales by providing high levels of customer service in all areas, including answering incoming calls, handling enquiries and customer queries.
• Make cold sales telephone calls to generate new business opportunities for the company.
• Promote the company’s services and maintain core values at all times to maintain high levels of customer satisfaction.
• Liaise as appropriate with all departments to ensure complete customer satisfaction.
• Take the vehicle hire order from initial enquiry through to vehicle delivery and completion, including final recharge of all IT input and associated administration.
• Process all paperwork relating to the vehicle hire and customer, ensuring full compliance.
• Assist with organisation of drivers to deliver vehicles to the hirer from various locations, coordinating and allocating their work efficiently while linking with collection and delivery logistics to maximise vehicle utilisation.
• Produce daily and weekly reporting of vehicle hires.
• Daily update the Motor Insurance Database (MID).
• Keep the sales database information up to date.
• Assist in production of customer hire invoicing.
• Provide flexibility while working to supply adequate cover to serve customer, workshop and colleague requirements.
• Provide support to the service department or other areas of the business as and when necessary.
• Identify damage to off‑hired and in‑service vehicles and, following the documented process, notify customers regarding vehicle damage as required.
• Perform any other duties in keeping with the function of the department.

• Excellent telephone manner and verbal communication skills with the ability to build rapport with customers and potential new clients.
• A confident, professional and outgoing manner, able to deal with customers at all levels.
• Organised and methodical, with the ability to prioritise to tight deadlines and maintain high standards of accuracy.
• Telephone‑based sales and customer service experience.
• Good literacy, numeracy and computer skills, with knowledge of MS Office systems.
• Strong administration skills.
• A full clean driving licence.

• Confidence in your ability and a passion for selling.
• Knowledge of all vehicles, including the range of municipal vehicles on the fleet.
• Flexibility to assist customers when required.

Even if you don’t meet all the criteria, we encourage you to apply. We value diversity and are excited to hear from passionate individuals like you.

Monday to Friday, 8 am to 5:30 pm with 1 hour for lunch – 42.5 hours per week.

As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long‑term health condition or are neurodiverse and need us to adjust our recruitment process, please get in touch with our recruitment team.

• Generous holiday allowance: 25 days plus a day off for your birthday, Christmas Eve, and New Year’s Eve. You can buy or sell up to a week's leave.
• Share Save Scheme:
  Opportunity to buy shares in Paragon at a discounted rate annually.
• Profit‑related pay:
  We share a portion of our annual profit with eligible employees.
• Pension plan:
  We contribute up to 10% of your annual salary towards your pension.
• Family‑friendly policies:
  Enhanced parental pay and paid time off for fertility treatment.
• Employee discounts on entertainment, travel, shopping, motoring and more.
• Volunteering day:
  One volunteering day per year to support causes you care about.
• Life assurance and personal accident cover.

Please note, applicants must have the right to work in the UK. We do not offer visa sponsorship.