Strategic Account Executive Customer Hub

Job Description
- Strategic Account Executive
- Fleet Customer Hub (MER
00049OQ)

Description

Strategic Account Executive
- Fleet Customer Hub

At Mercedes-Benz Cars, our passion lies not only in what we build and deliver, but in the people who bring it to life. We're enthusiastic, forward-thinking and dedicated to shaping the future of mobility with sustainable solutions and outstanding customer experiences.

Together, we create an inclusive workplace where everyone feels they belong, can contribute and be their best self. Our culture is built on respect and equal opportunity. We celebrate the diversity of our teams, recognising that different perspectives and experiences strengthen who we are, what we do and how we do it.

This role offers the opportunity to make a meaningful impact by building strong relationships with corporate customers and helping them maximise the value of Mercedes-Benz Cars. We're looking for someone who is customer-focused, commercially minded and proactive in identifying opportunities to support and grow customer accounts. Working within a collaborative and fast-paced environment, you'll help to drive customer satisfaction, strengthen partnerships and contribute to the continued success of the Mercedes-Benz brand.

Build strong relationships with fleet customers, uncovering opportunities to grow Mercedes-Benz Cars sales.

Support our Retailer Network to identify, develop and convert new end-user fleet opportunities.

Shape customer fleet policies by positioning Mercedes-Benz products and identifying opportunities to grow sales.

Champion the transition to electric mobility, showcasing the benefits of the Mercedes-EQ range to customers and prospects.

Drive commercial success through accurate Salesforce management, detailed opportunity tracking and robust sales forecasting.

Be the voice of our customers and retailer partners, delivering market insights and managing enquiries compliantly to drive Fleet sales growth.

The requirements for this role are highlighted below. If your experience looks a little different and you believe you have transferable skills that would help you succeed in this role, we'd love to hear from you.

Experience in a customer-facing, account/sales support or business development environment.

Strong relationship-building and communication skills, with the confidence to engage customers, stakeholders and internal teams.

Good commercial awareness, with an interest in identifying opportunities to drive sales growth and customer retention.

A proactive, customer-focused approach, with the ability to understand customer needs and deliver excellent service.

Well-organised, with the ability to manage multiple priorities, maintain accurate records and follow through on commitments.

Self-motivated and results-focused, with a willingness to work towards targets and contribute to team success.

Adaptable and positive, with an eagerness to learn and develop in a fast-paced environment.

Experience supporting or managing a portfolio of customer accounts.

Experience identifying sales opportunities, generating leads or supporting customer retention activities.

Understanding of the automotive, fleet or business-to-business (B2B) sales environment.

Experience using CRM systems to manage customer relationships, activities and sales opportunities.

Confidence in discussing commercial opportunities and supporting customer negotiations.

Awareness of market trends, customer needs and competitor activity.

At Mercedes-Benz you are required to maintain ethical standards in accordance with our policies. You must also adhere to the company’s compliance guidelines and policies including anti-bribery and all relevant competition law.

Alongside a rewarding career, we offer a competitive range of benefits to support your wellbeing, lifestyle, development and future ambitions.

• Flexible and hybrid working -Hybrid working for office-based roles, helping you balance your time between home and the office and the option to request flexible working arrangements.
• Reward and benefits - Competitive salary, bonus scheme and a company-funded benefits bank that allows you to choose between a range of benefits to suit your lifestyle, including options such as private medical insurance, dental insurance, income protection, a health cash plan, annual leave purchase, medical screening, discounted gym membership and more.
• Time to recharge - 25 days annual leave, increasing with length of…