Senior Family Support Worker

Location: Church Crookham

Join Tyre Hill House Tyre Hill House is an aspirational residential family centre providing assessment and support for parents and children who need intensive, round-the-clock support while questions about parenting capacity, child safety and sustainable care are understood. Many of the families who come to Tyre Hill will have experienced adversity, trauma, care experience, domestic abuse, mental health difficulty, substance misuse, learning needs or social isolation.

Our aim is to provide assessments that are safe, fair, structured and child-centred, while also giving parents clear support, teaching and feedback. We are strengthening our multidisciplinary model around families. This includes residential family support, social work assessment, psychology, parenting and early years expertise, domestic abuse, substance misuse, and dedicated support for care-experienced parents. Role Purpose The role of the Senior Family Support Worker (SFSW) is to be a positive role model when working directly with families and Family Support Workers (FSW).

Where necessary providing on the job training, mentoring, coaching to support the growth and development of FSWs. The SFSW will be the key worker in assisting Tyre Hill House Assessing Social Workers to implement the Family Assessment Plan. The SFSW is responsible for supporting FSWs in the planning of day-to-day activities, ensuring they have support and oversight whilst on shift.

The SFSW will offer support and guidance as and when required to FSWs throughout any given shift and when necessary, contact emergency service and the on-call manager. The SFSW will be responsible for attending handovers between shifts, ensuring clear and accurate communication is passed onto staff. SFSWs will complete the day-to-day work with families, observing and assisting with the assessments in order to promote, strengthen and develop parenting skills and to promote the welfare of the child at all times.

They will be key in creating a supportive and learning environment for the parents whilst ensuring parents can prioritise the safety and welfare needs of their children. Where this is not happening, they will take appropriate steps to safeguard children in line with Tyre Hill House safeguarding procedures. The role of the SFSW is to encourage, teach and model positive parenting with families.

This can include activities such as bathing, feeding, playing and dealing with discipline and behavioural difficulties. This support will be delivered in individual sessions or as part of group work.

Key Responsibilities In line with the Family Assessment Plans, provide families with support on every aspect of daily life, health and wellbeing to include basic baby care, feeding and eating, sleeping, budgeting, safety, discipline, routines, healthy eating, healthy lifestyle choices. Ensure the safety and welfare of children remains central to the assessment/intervention process. To take the Key Worker role in the development, implementation and monitoring of individual familys Assessment Plans.

To observe, supervise and record family interaction, child behaviour, parental motivation and parental ability to meet the needs of the child. To undertake keywork sessions as directed by the Tyre Hill House Assessing Social Worker. To provide a positive role model to FSWs by sharing experience, learning and knowledge. This will involve being approachable and open to challenge. To provide day to day support and guidance to staff, reporting incidents and concerns to manager, contacting on-call support out of hours and contacting emergency services when and if required.

To mentor, support and coach FSWs to ensure consistent high standards of care and practice are embedded throughout the service. To develop and maintain good working relationships with parents and other family members and professionals including GPs, health visitors and Local Authority Social Workers. To ensure that all documentation is completed and is evidence based, providing clear reflection of the circumstances and presenting issues.

To provide a service that empowers parents to care for their own child with knowledge and confidence, valuing and respecting the strengths, experiences, and background of the families. To provide structured feedback to parents during and at the end of each session. To work with parents sensitively and in a non-judgemental manner, using communication skills when challenged. To adopt a therapeutic PACE approach (playfulness, acceptance, curiosity and empathy) and trauma informed principles when working with families and colleagues.

To take the lead and assist in the delivery of group and individual sessions with families. To plan and prioritise workload within established time frames, ensuring written records are kept up to date. Where required, to assist in childcare duties to enable parents to access individual and group sessions. To accurately, promptly and fully record all relevant data on Clear Care (Tyre Hill…