Passenger Supervisor

Permanent | Civic Recruitment Limited | United Kingdom

Posted On 06/07/2026

Management

City New Southgate

Province Barnet

Postal Code N11

Job Purpose

To support the delivery of a safe, efficient, and cost-effective passenger transport service by supervising the day-to-day operation of the passenger fleet, drivers, and transport staff. The role ensures transport services meet operational requirements, comply with relevant legislation, and provide a high standard of service to passengers and service users.

• Supervise the daily operation of the passenger fleet, ensuring services are delivered safely and efficiently.
• Support the planning, scheduling, and optimisation of passenger transport routes and resources.
• Monitor contractor and in-house fleet performance, ensuring compliance with service standards and key performance indicators.
• Carry out vehicle, contract, and compliance audits to ensure legal and operational requirements are met.
• Assist with the supervision, recruitment, induction, training, and performance management of drivers and transport staff.
• Monitor staffing levels and allocate resources to meet operational demands.
• Support financial processes, including purchase orders, route variations, budget monitoring, and performance reporting.
• Investigate incidents, respond to customer enquiries and complaints, and maintain positive relationships with service users, schools, carers, and contractors.
• Ensure all vehicles, drivers, and equipment comply with transport legislation, licensing requirements, health and safety standards, and council policies.
• Maintain accurate transport records and use fleet management systems to monitor operational performance.
• Participate in standby and operational cover as required to maintain continuity of service.

• Experience working within a passenger transport, fleet management, or transport operations environment.
• Previous experience supervising staff or coordinating transport operations.
• Good knowledge of passenger transport legislation, vehicle compliance, health and safety, and transport regulations.
• Strong organisational, administrative, and problem-solving skills.
• Confident using Microsoft Office and transport or fleet management systems.
• Excellent communication and customer service skills.
• GCSE (or equivalent) in English and Maths.
• Full UK driving licence (essential); D1 entitlement and Passenger Transport Supervisor Certificate (or equivalent) desirable.
• Enhanced DBS clearance.

• Hours per Week: Operational hours between 6:30am and 7:00pm, Monday to Friday, including split shifts and standby cover on a rota basis