Business Analyst

This range is provided by Ruby Energy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

We’re seeking a Business Analyst to drive transformation and efficiency across Ruby Energy. You’ll analyse processes and systems, identify improvement opportunities, and support delivery from design to go‑live.

Working across operations including sales, customer service, billing, and data you’ll turn insight into action, ensuring projects deliver real business impact, improved productivity, and better customer experiences.

Who are we?

At Ruby Energy, we are more than just energy suppliers; we are champions of your progress, specifically tailored to empower SMEs. Our foundation is built on providing bespoke energy solutions that blend innovation with adaptability, ensuring that your business’s unique energy needs are met with precision.

Please note:
This is a 12‑month fixed‑term contract. The ideal candidate must be able to commute daily to our office in either Fleetwood, Lancashire or Manchester relocation assistance is not available for this role.

• Working hours - Monday to Friday
• Buy & Sell Annual Leave Scheme
• Company Pension
• Referral program
• Free onsite parking
• Employee Assistance Programme (EAP)
• Access to Employee Health Scheme
• Employee Recognition Incentives
• Company events
• Monthly dress down days
• Tea & coffee facilities & On‑site Canteen
• Local discounts / benefits
• Early Finish Fridays

Main Responsibilities (but not limited to):

• Collaborate with stakeholders across departments to gather and document detailed requirements, ensuring a clear understanding of business needs and desired outcomes.
• Work with business sponsors and stakeholders to co‑create the strategy, ensuring alignment with business goals and ensuring it is turned into a clear, actionable plan with defined objectives, timelines, and resources.
• Analyse and optimise business processes to identify inefficiencies and propose improvements, ensuring solutions align with strategic business goals and the broader transformation vision.
• Develop business cases and solution strategies, assessing options to determine the best‑fit solutions that drive improvements in customer experience, operational efficiency, and business performance.
• Support and manage project delivery, driving the creation of actionable plans, managing risks, tracking progress, and ensuring alignment with business objectives through to successful implementation.
• Work with business sponsors, system users, and third‑party vendors to ensure seamless communication, change adoption, and effective solution delivery across customer journey, digital solutions, sales, marketing, and commercial systems.
• Lead testing, training, and go‑live activities, ensuring that business users are fully prepared, and that systems and processes are adopted effectively across the organisation.
• Monitor post‑implementation success, gathering feedback and analysing performance to identify opportunities for continuous improvement and refinement of processes and systems.
• Provide ongoing support and guidance for continuous business change, assisting with the evolution of processes and systems as the business adapts and grows.
• Ensure all solutions are delivered within scope, on time, and to budget, while maintaining quality and meeting business requirements

Requirements to be considered:

• 3‑5 years of experience as a Business Analyst, Solutions Analyst or Project Manager, ideally in the energy, utilities, or sales sectors.
• A strong focus on customer‑centric solutions with experience in digital transformation, self‑service portals, and customer journey mapping.
• Strong knowledge and experience in customer service, sales, billing, and data management systems, with an understanding of how these areas intersect with broader business processes.
• Proven experience in problem‑solving and process optimisation, with the ability to identify inefficiencies and recommend and implement effective solutions.
• Familiarity with CRM systems, telephony, workforce management tools, and other key business platforms relevant to customer and commercial operations.
• Strong understanding of project management…