IT Analyst​/Help Desk Associate

Overview

IT Analyst

Pay Range: $28.00-$30.00/hr
Hybrid:
Raritan, NJ 08869

Hours:

Monday - Friday, 8:30am - 5pm, in-office on Tuesdays
Duration: 5 month contract

This role is responsible for managing the company's response to IT-related requests that have been submitted by our customers. The Contracts IT Analyst will utilize a combination of their project management skills, knowledge of company products and services, and input from multiple subject experts to respond to customer’s needs.

• Draft, review and execute responses to IT inquiries submitted by current and prospective customers regarding products and services, ensuring compliance to company policies and procedures.
• Complete security assessments, both technical and organizational, for all lines of business (Clinical Labs, Immunohematology, Point of Care, and Molecular).
• Primarily support North America, but complete global requests when necessary.
• Understand the customer’s requested solution and how to position products, messaging and services.
• Work cross functionally to ensure internal alignment, delivering responses that clearly articulate product and service differentiators to attract and retain customers.
• Task and assign proposal content as needed for subject matter experts’ sections, following up with section owners to ensure timely and accurate content delivery. Meet established SLAs, such as two-week turnarounds for standard requests.
• Manage database of FAQ/Responses by line of business and instrument. Create best in class content to act as a competitive differentiator.
• Participate in projects and initiatives as required.

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.