Customer Service Representative
Listed on 2026-10-06
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support
UDrive Car Rental is looking for an experienced Customer Service Representative to join our car rental team. Being a part of the Twin Motors Auto Group we're built around five things that have carried three generations of this family-owned business:
Excellence, Integrity, Development, Community, and Consistency. We're Driven by Excellence. Defined by Integrity. We're looking for people who already work that way, whether they've had the words for it or not.
- Greet customers in a calm and pleasant manner when they arrive onsite and over the phone
- Guide customers through the reservation process and answer questions they may have
- Assist the customer in selecting the best vehicle based on their needs
- Explain terms and conditions to the customer and available promotions or discounts
- Perform a walk-around and inspection of the vehicle to note damages and accurate documentation
- Ensure on-going communication with the customer occurs to ensure the car is checked-in and checked-out based on the agreed upon terms
- Maintain the database and ensure customer information is accurate
- Maintain inventory database and ensure the information is accurate
- Ensure rental service are compliant with local laws and regulations
- Active Driver’s License MANDATORY
- Other duties as requested by management
- Have good interpersonal skills; excellent telephone and written communication skills
- Professional Image
- Excellent organizational skills
- Strong computer skills (internet & MS Office), with the ability to maintain records using a computerized system Ability to build and maintain rapport with customers.
Development
Training and development support.
Opportunities for career advancement.
CommunityEmployee events, recognition, and rewards.
Excellence & ConsistencyCompetitive compensation and group health benefits.
Vehicle purchase and service incentives.
IntegrityEmployee Assistance Program and online health resources.
We thank all applicants in advance; however, only those selected for an interview will be contacted. Thank you for your interest!
UDRIVE Car Rental, part of the Twin Motors Auto Group is committed to providing a workplace that promotes fairness, equity, and respect. We provide reasonable accommodation throughout the recruitment process. If you require accommodation, please contact
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