Client Solution Center Support Specialist

Overview

Our Client, an Energy company, is looking for a Client Solution Center Support Specialist I for their Flint, MI/Saginaw, MI location.

• Greet customers in the payment office lobby and provide friendly, personalized assistance.
• Demonstrate how to download and install the company’s mobile app on customer devices.
• Guide customers through the process of making a payment using the app.
• Guide customers through the process of making a payment using the website via materials provided.
• Explain the benefits of digital payments, including security, convenience, and speed.
• Troubleshoot basic app-related issues.
• Track and report daily interactions and adoption metrics to management.
• Collaborate with internal teams to share customer feedback and identify barriers to adoption.
• Maintain a professional and approachable presence to ensure a positive customer experience.

• High school diploma or equivalent; additional training in customer service or technology is a plus.
• 1–2 years in customer service, retail, or a similar role involving direct customer interaction.
• Familiarity with mobile apps and basic troubleshooting.
• Strong communication and interpersonal skills.
• Ability to explain technical concepts in simple, clear language.
• Comfortable working in a fast-paced, customer-facing environment.
• Experience in digital adoption or technology support.
• Basic understanding of payment systems and mobile applications.
• Bilingual skills are a plus.

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or expression, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.