Customer Support Specialist

Associate Resource Manager at Tech providers Global Solutions

Customer Support Specialist

Duration:
Contract Until May 28th 2026 (with a possibility of extension)

Location:
Flint and Saginaw, MI (Onsite)

Overview

We are seeking a customer-focused and tech-savvy professional to serve as the first point of contact in our payment office lobby. This role focuses on educating customers on how to download, access, and use the company’s mobile app and website to make payments. The Customer Support Specialist will provide hands‑on assistance, answer questions, and promote the benefits of digital payment solutions to enhance customer convenience and drive adoption.

Key Responsibilities:

• Greet customers in the payment office lobby and provide friendly, personalized assistance.
• Demonstrate how to download and install the company’s mobile app on customer devices.
• Guide customers step‑by‑step through the process of making payments using the mobile app.
• Assist customers with making payments through the company website using provided materials.
• Explain the benefits of digital payment options, including security, convenience, and speed.
• Troubleshoot basic mobile app and website‑related issues.
• Track and report daily customer interactions and digital adoption metrics to management.
• Collaborate with internal teams to share customer feedback and identify barriers to adoption.
• Maintain a professional, approachable presence to ensure a positive customer experience.

Experience

Required:

• 1–2 years of experience in customer service, retail, or a similar customer‑facing role.
• Familiarity with mobile applications and basic technical troubleshooting.
• Strong communication and interpersonal skills.
• Ability to explain technical concepts in clear, simple language.
• Comfortable working in a fast‑paced, customer‑facing environment.

Qualifications

Required:

• High school diploma or equivalent required.
• Additional training in customer service, technology, or related fields is a plus.

Preferred

Skills:

• Experience supporting digital adoption or providing technology assistance.
• Basic understanding of payment systems and mobile applications.
• Bilingual skills are a plus.

• Mid‑Senior level

• Contract

• Customer Service

• Services for Renewable Energy