Customer Support Specialist

Fast Tek Global is seeking a Customer Support Specialist for its payment office lobby. The role focuses on customer education and adoption of the company’s mobile payment solutions.

• First point of contact for customers entering the payment office lobby.
• Educate customers on downloading and using the company mobile app for payments.
• Provide hands‑on assistance, answer questions, and promote digital payment benefits.

• Greet customers and deliver friendly, personalized assistance.
• Demonstrate how to download, install, and use the mobile app on customer devices.
• Guide customers through making a payment using both the app and the website.
• Explain benefits of digital payments—security, convenience, speed.
• Troubleshoot basic app‑related issues.
• Track and report daily interactions and adoption metrics to management.
• Collaborate with internal teams to share customer feedback and identify adoption barriers.
• Maintain a professional and approachable presence to ensure a positive customer experience.

• Education:
  
  High school diploma or equivalent; additional training in customer service or technology is a plus.

• 1‑2 years in customer service, retail, or a similar role involving direct customer interaction.
• Familiarity with mobile apps and basic troubleshooting.
• Strong communication and interpersonal skills.
• Ability to explain technical concepts in simple, clear language.
• Comfortable working in a fast‑paced, customer‑facing environment.

• Experience in digital adoption or technology support.
• Basic understanding of payment systems and mobile applications.
• Bilingual skills are a plus.

• Medical and Dental (company covers the majority of the medical program).
• Vision.
• Personal Time Off (PTO) Program.
• Long‑Term Disability (100% paid).
• Life Insurance (100% paid).
• 401(k) with immediate vesting and 3% salary dollar‑for‑dollar match.

• Full‑time

• Entry level