Service Coordinator

Service Coordinator role at Style Crest, Inc.

Capitol Supply & Service, a division of Style Crest Inc., is seeking a dedicated Install Service Coordinator to join our team. In this role, you will assist and support our customers with their business needs, coordinating installation and service orders, ensuring timely completion by managing customer calls, order entry, inventory, and job scheduling. Additionally, the position requires follow‑up on open orders, invoicing, and coordination with permit coordinators for inspections.

Capitol is passionate about serving the Manufactured Housing Industry for all repair, refurbishment, and HVAC needs. Our mission is to provide our customers with high quality products, competitive pricing, and exceptional customer service. With five locations in Michigan, we have delivered quality products and services for over 30 years. Learn more at https:// and

• Calling homeowner/customer to confirm order and validate information for installs or service, and recording notes of these conversations in the system.
• Entering order information into the computer system (SYSPRO) following documented process.
• Ensuring inventory required for the install is assigned to the order or is readily available in inventory or on order from the supplier (communicate with warehouse and purchasing).
• Coordinating via phone and email with customers to schedule the job, and following up with customers on status of work.
• Listening to customer requests or complaints received by telephone or email, and ensuring appropriate level of attention is instituted to resolve issues or fulfill requests.
• Updating system with the status of the order such as not ready, credit hold, ready to schedule, or scheduled; reviewing system daily to determine what follow‑up is required.
• Ensuring all necessary paperwork is completed correctly.
• Invoicing job in the computer system (Syspro) in a timely manner after job is completed.
• Developing and maintaining positive relationships with internal staff and customers.
• Able to key verbal, faxed, or emailed orders accurately and quickly with a sense of urgency.
• Cross‑training and assisting other areas as needed.
• Working closely with service manager and warehouse staff to ensure product availability for installation and service.
• Regularly checking service inventory to ensure accuracy of inventory and invoicing.
• Regularly following up on outstanding service jobs to ensure they are needed and canceling any that are not.
• All other duties as assigned.

• High school diploma or GED (required).
• Prior customer service experience.
• Prior HVAC installation knowledge preferred.
• Data entry skills (accuracy and quantity).
• Ability to learn new systems, procedures, and several products quickly.
• Detail‑oriented with the ability to handle multiple tasks.
• Problem‑solving skills for items that do not look correct.
• Effective written and verbal communication skills with excellent follow‑up and organizational skills.
• Demonstrates a customer service attitude and ability to be a team player.
• Experience with Microsoft Office products (Word, Excel, Outlook).

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Vacation & Personal Time
• Short Term & Long Term Disability
• 401(k) with Company Match
• Paid holidays

Capitol Supply & Service, a Style Crest company, is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. We ensure fair treatment in all aspects of employment, including recruitment, hiring, training, promotion, and compensation. Our commitment to diversity and inclusion fosters a workplace where every individual is valued and respected.

The typical hours for this position are Monday through Friday, 8:00 AM to 5:00 PM. This position is on site at our Flint, MI office.