Gym Attendant

Insight Institute of Neuroscience & Neurosurgery (IINN) aims to advance, challenge, and revolutionize neurosciences and medicine through scientific research and advanced technology, driven by a passion to help others regardless of any obstacles and challenges that may lie ahead. Our integrated team of medical professionals works together to find solutions to both common and complex medical concerns, ensuring more powerful, reliable results.

With multiple specialties under one roof, Insight achieves its purpose by providing a comprehensive, collaborative approach to neuromusculoskeletal care and rehabilitation, keeping patient care as its singular focus.

Insight is seeking a Gym Attendant who will kindly greet all incoming customers, direct them in-person or by the phone to the proper areas, and maximize their customer experience. This person will ensure smooth customer flow, maintain a neat and clean work area, check members in and out, answer incoming calls in a friendly manner, complete Point‑Of‑Sale transactions, fold towels and laundry as needed, regularly monitor sports equipment, and assist with other basic membership duties as needed.

• Paid time off, including vacation, holidays, and sick leave
• 401(k) with matching; vesting fully at 3 months of employment; eligibility to contribute

• Remain attentive and greet all members and guests that enter the facility
• Ensure that all members and guests stop at the Front Desk to check‑in or are directed to the proper department
• Assist with membership duties: answering questions, providing membership information, opening member accounts, and handling forms such as bridging, payment information changes, and cancellations
• Process point‑of‑sale transactions
• Answer phones and page overhead as needed
• Answer guest and member questions to the best of his/her ability and refer them to other staff members as necessary
• Communicate regular and special facility promotions
• Ensure a high level of customer service through customer service initiatives, including ensuring all patrons are greeted as they come and go
• Report any customer service issues or concerns to management or cleaning staff when appropriate
• Replace supplies in bathrooms and locker rooms as needed
• Fold towels and wash laundry as needed
• Participate in hourly cleanings
• Monitor towel check‑in/out
• Maintain professionalism when not assisting customers; avoid eating, sitting, reading, watching TV, or any other activities that are not work‑related while in public areas
• Other duties as assigned

• Demonstrates eligibility to work for any employer in the U.S.
• High school diploma, GED, or suitable equivalent, or currently enrolled as a junior or senior working toward high school graduation
• One year of receptionist or customer service experience preferred
• Current First Aid and CPR/AED certification (must be obtained within 90 days of hire)
• Excellent interpersonal, presentation, and communication skills required
• Self‑confident and able to comfortably interact with clients of diverse backgrounds and varying fitness levels
• Demonstrated skills in verbal and written English communications for safe and effective patient care and to meet documentation standards
• Able to work in a fast‑paced and stressful environment while maintaining positive energy
• Willingness to participate in goal‑setting and educational activities for professional advancement
• Able to work compassionately with patients and coworkers to exhibit patient care second to none
• Demonstrates enthusiasm and drive
• Exudes respect and flexibility to impact the workplace in a positive manner
• Detail oriented, conscientious and committed to precision in work results
• Ability to perform to a high level of accuracy
• Friendly, empathetic & respectful
• Reliable in work results, timeliness & attendance
• Ability to relate to and work effectively with a wonderfully diverse populace

Insight is an equal opportunity employer and values workplace diversity.