Quality Control Specialist; Loan Operations

The Loan Operations Quality Control (QC) Specialist performs assigned pre-closing, post-closing, post-funding, and post-booking quality control reviews using established checklists and procedures to verify the accuracy, completeness, and consistency of loan documentation, system records, and servicing transactions with approved credit terms, Bank policies, established procedures, and applicable regulatory requirements. Product coverage includes personal loans, home equity lines of credit (HELOCs), commercial real estate, commercial and industrial loans, Small Business Administration (SBA) loans, loan participation, and interest rate swaps, as assigned based on training and demonstrated proficiency.

The Specialist completes routine reviews, documents findings, tracks assigned exceptions and validates corrective action; complex or nonstandard matters are escalated.

• Responsible for performing assigned routine quality control reviews across supported loan products using established checklists, review standards, and service-level expectations.
• Responsible for conducting pre-closing reviews to verify that loan documents accurately reflect approved credit terms, conditions, covenants, collateral requirements, and required disclosures.
• Responsible for performing post-closing and post-funding reviews to confirm that loan documentation is complete and properly executed and that required supporting records are retained.
• Responsible for reviewing loan setup and booking accuracy in the core system by comparing booked terms with credit approvals and executed documents. Identifies and escalates inconsistencies for resolution by authorized partners before documenting the review as complete.
• Responsible for clearly documenting discrepancies, communicating findings to appropriate Closing, Servicing, and lending partners, and maintaining supporting evidence for each review.
• Responsible for maintaining required OCF portfolio compliance tracking, including UCC, debtor, bankruptcy, and tax tracking, and ensuring applicable systems remain accurate and current.
• Responsible for completing assigned documentation and booking exception records, including the responsible party, required corrective action, due date, and current status. Follows up within established time frames and validates supporting evidence before documenting resolution. Escalates overdue, unresolved, disputed, or potentially significant exceptions to the designated senior QC resource or management.
• Responsible for reviewing file maintenance and system updates to confirm appropriate authorization and supporting documentation.
• Responsible for serving as backup for reviews of loan servicing transactions to verify consistency, accuracy, and proper processing.
• Responsible for verifying that loan file images are complete, legible, correctly indexed, and retained in accordance with Bank imaging and archival standards.
• Responsible for assisting with the retrieval of loan files and supporting documentation for internal audits, external audits, and regulatory examinations.
• Responsible for maintaining current working knowledge of applicable policies, procedures, and regulatory requirements.
• Performs other duties as assigned.

• Working knowledge of loan operations, loan documentation, servicing processes, and Bank products, policies, and procedures.
• Working knowledge of federal lending requirements applicable to assigned commercial, consumer, and real estate loan reviews, with the ability to apply established procedures and recognize issues requiring escalation.
• Ability to compare credit approvals, executed documents, and system records and accurately identify discrepancies in loan amounts, interest rates, payment terms, fees, maturity dates, and other material terms.
• Strong analytical, organizational, and problem-solving skills, with a high level of attention to detail and accuracy.
• Ability to prioritize assigned work, meet established deadlines, complete routine reviews independently, and recognize when escalation is appropriate.
• Clear written and verbal communication skills, with the ability to work collaboratively with lending and operational partners.
• Proficiency in Microsoft Office and the ability to use loan origination, documentation, core servicing, imaging, and exception-tracking systems.
• Ability to appropriately handle confidential customer and Bank information.

• Two or…