Patient Access Representative - Imaging

Job Summary

Our meticulous and empathetic Patient Access Representative works in our Multi-Specialty facility to help provide patient care second to none. The Patient Access Representative thrives in a fast-paced, team-oriented environment with professionals in neurology, pain management, chiropractic, physical therapy, and many more. The Patient Access Representative is cross-trained in all clinical administrative processes, therefore the Patient Access Representative will also answer phones, check in and out patients, perform patient reminder calls, and enter information into the EMR.

The Patient Access Representative is required to maintain patient confidentiality at all times. Top candidates for this role demonstrate superior customer service skills focusing on patient/customer satisfaction.

• Greets and interacts with patients in a friendly and polite manner
• Provides solutions for customers; troubleshoots as needed
• Performs data entry through the Electronic Medical Record system
• Maintains medical records and patient confidentiality
• Performs insurance verification as needed and directed
• Answers phone calls in a friendly and helpful manner
• Registers patients and schedules appointments as directed
• Ability to multitask and move between responsibilities in a fluid manner
• Adheres to department standards and Policy Stat policies
• Other duties as assigned

• Able to provide eligibility for employment for any U.S. employer
• High school diploma or general education degree (GED) required
• Associate’s or Bachelor’s Degree in Business or related field desired
• 6 months of relevant customer service experience preferred
• Previous experience performing insurance verification is a plus
• Ability to maintain a high level of confidentiality and professionalism at all times
• Detail oriented, conscientious and committed to precision in work results
• Ability to relate to and work effectively with a diverse populace
• Exceptional phone and interpersonal skills
• Proficiency with computers, preferably strong typing and desktop navigational skills
• Ability to multitask and move between responsibilities in a fluid manner
• Ability to independently problem solve
• Strong data entry skills
• Demonstrated skills in verbal and written English communications for safe and effective patient care and to meet documentation standards
• Friendly, empathetic & respectful
• Reliable in work results, timeliness & attendance
• Able to work in a fast-paced, and stressful environment while maintaining positive energy
• Able to work under pressure and in situations that benefit from patience, tact, stamina and endurance
• Committed to contributing to a positive environment, even in rapidly changing circumstances
• Is aware of standards and performs in accordance with them

Insight is an equal opportunity employer and values workplace diversity!

Location:

Flint, MI