Patient Care Coordinator

Patriot Ambulance Service Inc. provided pay range

This range is provided by Patriot Ambulance Service Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$24.00/yr - $33.00/yr

Location: 5189 Commerce Rd., Flint, MI 48507
Compensation: $24.03 - $33.06
Benefits: Medical, Dental, Vision, Life, Disability, Retirement Plan, Paid Time Off

Join a Team That Values Integrity and Service. At Patriot Ambulance Service, we’re not just responding to calls. We’re reshaping what EMS means for Mid- and Southeast Michigan. As a fast-growing, veteran-owned company, we’re driven by purpose, powered by compassion, and committed to excellence. We serve local communities with integrity, professionalism, and pride. Our management team wants you to enjoy both your time at work and ily is a priority here at Patriot, and we value it as much as we value you.

If this sounds like the opportunity you’ve been looking for, apply today!

The Patient Care Coordinator (PCC) serves as the dedicated liaison between our ambulance service and our hospital partners. This role ensures seamless communication, efficient scheduling of patient transfers, and consistent fulfillment of our contracted partnership. The PCC is primarily focused on logistics, customer service, relationship management, and service coordination–not clinical care. This position may have varied locations based on assignment and placement in contracted facilities.

• Serves as administrative resource and liaison between Patriot Ambulance Service and its hospital and facility partners.
• Maintains "big picture" view of operational activities and patient care across the ambulance service based on patient acuity, and admission, discharge, and transfer activities and facilitates the effective transport scheduling with Dispatch.
• Receive, prioritize, and schedule all transportation requests from hospital or facility partners.
• Communicates effectively and tactfully with all staff and management both internally and externally with contracted facilities, hospitals, other external agencies, patients and their families.
• Works directly with case managers, unit secretaries, nurses, and hospital administration.
• Monitors transfer timelines, identify delays, and communicate updates to hospital and/or facility staff.
• Displays a courteous and professional attitude.
• Maintains a neat, clean, and professional appearance per company Dress Code Policy.
• Troubleshoots issues related to patient flow, discharge timing, or transport availability.
• Maintains performance metrics, reporting trends to leadership and hospital partners.
• Act as the on-site representative for customer satisfaction, operational feedback, and relationship-building.
• Collect and prioritize the medical information regarding patients and the type of transportation needed, relay information to Dispatch and any other required parties. Collect and submit any and all patient information including, but not limited to, patient demographics and insurance, Physician Certification Statements, hospital face sheets, and other pertinent patient information necessary for billing and/or state or federal requirements.
• Represent Patriot Ambulance Service at meetings, as required or requested, and relays information to management and staff.
• Prepares and submits various reports as directed or requested.
• Must have strong language skills. Must have the ability to properly answer, evaluate, and process hospital and/or facility requests.
• Must have strong operational knowledge of computers and software applications. The use of computer-based electronic Patient Care Report (PCR) software is required.
• Represents the integrity, philosophy, and company values, including company policies and procedures, in a positive manner both internally and externally.
• Collaborates with other departments and their leaders by implementing and/or following workflow processes.
• Maintains professionalism when working with clinical staff, physicians, and administrators.
• Other duties as requested or required.

• The employee is expected to…