Medical Receptionist

Job Purpose:

- The Medical Receptionist at Michigan Vascular Center is responsible for managing the front desk operations with a focus on ensuring efficient patient flow and providing exceptional service. This role is crucial in coordinating patient check-in/check-out processes, preparing charts, and scheduling activities, all while upholding the highest standards of patient privacy, dignity, and confidentiality.

Key Responsibilities:

- Coordinate patient check-in and check-out procedures to ensure a seamless experience.

- Prepare and manage patient charts accurately and efficiently.

- Schedule appointments and manage the office calendar to optimize patient flow.

- Maintain patient privacy, dignity, and confidentiality in all interactions.

- Respect and uphold patients’ rights in every aspect of service delivery.

- Serve as the first point of contact for patients, providing information and assistance as needed.

- Collaborate with medical staff to ensure smooth operations and communication.

- Handle administrative tasks such as answering phones, managing emails, and processing paperwork.

- Assist in maintaining a clean and organized reception area.

- Address patient inquiries and resolve any issues in a professional manner.

Required

Education:

- High school diploma or equivalent required.

- Completion of a medical receptionist or medical office assistant program is preferred.

Required Experience:

- Minimum of 1 year of experience in a medical office or healthcare setting.

- Experience with patient scheduling and chart preparation.

- Familiarity with maintaining patient privacy and confidentiality in accordance with HIPAA regulations.

Preferred

Skills and Abilities:

- Strong organizational skills with the ability to manage multiple tasks efficiently.

- Excellent communication skills, both verbal and written, to interact professionally with patients, families, and healthcare team members.

- Proficiency in using medical office software and electronic health records (EHR) systems.

- Ability to maintain a high level of professionalism and empathy while respecting patients' rights and dignity.

- Detail-oriented with a strong commitment to accuracy in handling patient information and office tasks.

Physical Requirements:

-Physical ability to sit for up to 8 hours per day, stoop, lift, reach, and perform other repetitive movements-Possess the physical ability and perceptive acuity (vision and hearing) to perform all direct and indirect job duties, with or without accommodations