Night Audit - Hyatt Place

Position

Description:

Position:
Front Desk Associate (Limited-Service Hotel)

Reports To:

General Manager / Assistant General Manager Department:
Guest Services / Front Office Status:
Hourly, Non-Exempt

The Front Desk Associate is responsible for providing friendly, efficient, and professional guest service in a limited-service hotel environment. This role supports guest satisfaction by ensuring smooth check-in and check-out processes, handling guest inquiries, and maintaining compliance with hotel brand standards and company policies.

• Greet guests in a friendly and professional manner upon arrival.
• Perform guest check-in and check-out procedures accurately and efficiently.
• Operate the property management system (PMS) in accordance with hotel standards.
• Handle guest reservations, room assignments, and key issuance.
• Process guest payments, room charges, and incidentals accurately.
• Answer incoming calls and provide accurate information regarding hotel amenities, policies, and local attractions.
• Respond promptly and professionally to guest requests, questions, and concerns.
• Communicate guest feedback or operational concerns to management promptly.
• Maintain a clean, organized, and professional front desk and lobby area.
• Follow all cash-handling, safety, and security procedures.
• Assist with opening and closing duties and complete assigned paperwork.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.

• Deliver a welcoming and consistent guest experience reflective of hotel brand standards.
• Engage with guests in a friendly, professional, and courteous manner.
• Anticipate guest needs and provide solutions whenever possible.

• Prior customer service or hospitality experience preferred; hotel experience a plus.
• Strong customer service and communication skills.
• Basic computer, math, and cash-handling skills.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Ability to work evenings, weekends, and holidays as required.
• Ability to stand for extended periods.
• Ability to lift, push, or pull up to 30 pounds.

• Standing and walking for extended periods.
• Indoor front desk and lobby environment with moderate noise levels.

• Maintain a professional appearance in accordance with hotel grooming and uniform standards.
• Demonstrate reliability, teamwork, and a positive attitude.
• Uphold company values and contribute to a respectful work environment.

$15 - $16

Hourly Wage