Computing Support Technician

Excellent benefits package. to view our benefits summary.

Position Summary Information

Position Summary

Purpose, Scope & Dimension of Job: The role of the Computing Support Technician is to provide support and operations of the computing resources within the College. The focus of the position is to implement the standardization of the ITS computer technology as directed by the Manager of Computing Support Services. The technician is responsible for setup and implementation of all college personal computing systems.

This position is also responsible for working with the Manager of Computing Support services on development and implementation to ensure system compatibility and usefulness. The Computing Support Technician maintains and supports approximately 3500+ administrative and academic computers and printers on campus and 10 remote sites. The Technician has the responsibility of being the end user contact for the college community when they experience difficulty or having questions regarding office or lab computers.

End-users supported by this position include college faculty, staff and students. The Technician also works with related outside groups, organizations and the community to foster collegiality and strategic partnerships as needed.

Supervisory Responsibility: The Computing Support Technician has to assign and oversee work performed by the approximately 20 student workers and four externs. The Computing Support Technician trains student workers and externs, and schedules students to ensure labs are properly staffed. The Computing Support Technician is also responsible for interviewing and recommending candidates for externships working in college computer labs.

• One year of experience in help desk phone support
• Two years experience with desktop support
• Two years experience with computer maintenance and hardware, computer terminology and procedures, basic methods of troubleshooting and technical assistance. Also ability to operate computer hardware, software and peripheral equipment.

Strong customer service orientation, including treating the customer with patience, tact and courtesy. Must be able to communicate highly technical information in a way that is understood by skilled and non-skilled users.

Knowledge of Windows Operating System, Microsoft Office and printers in a networked environment.

Must be able to multitask and prioritize work requests. Positive communication and teamwork skills required.

Knowledge consistent with troubleshooting at the physical layer to support Client/Server and integrated systems.

1. Possession of an Associate’s or Bachelor’s degree in computer science, information systems or related field.

2. Familiarity with and experience in a higher education organizational structure and computing infrastructure.

3. Experience using Operating System imaging solutions to deploy Windows and MacOS.

4. Experience using, troubleshooting, and imaging a Macintosh computer.

5. Possession of A+ training certification or equivalent.

6. Experience with Google Apps or other online-provided collaboration applications.

7. Demonstrated ability to identify and resolve difficult network and system related problems using troubleshooting and decision making skills.

This position works in a normal office environment but is occasionally exposed to moving parts and loud noise from technology devices and systems. This position must perform extensive work at computer screens and is frequently required to walk throughout the campus. Requires manual dexterity and mechanical ability, ability to lift up to 50 pounds (with assistance) and work in tight places.

Frequently moves computers and related equipment across campus and to remote sites. With or without accommodation, the employee in this position needs to move about and position him/herself to access files and operate office machinery. The employee must be able to work at a desk for long periods of time and operate a computer workstation and telephone. Due to the customer service aspect of this position, it is necessary to communicate both in person and over the telephone…