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Service Desk Analyst

Job in Flint, Genesee County, Michigan, 48567, USA

Listing for: Insight Global

Full Time position
Listed on 2026-01-01

Job specializations:

IT/Tech
HelpDesk/Support, Technical Support

Salary/Wage Range or Industry Benchmark: 18 - 22 USD Hourly USD 18.00 22.00 HOUR

Job Description:

Insight Global is looking for a Service Desk Analyst for a client that will sit out of Flint, MI. This individual will be responsible for technical assistance and support for computer systems, hardware, or software. They will also be responding to queries, running diagnostics programs, troubleshooting, and implementing solutions to resolve the issues. This will be a high call volume position and requires excellent customer service.

REQUIRED SKILLS AND EXPERIENCE

1+ years of experience in a service desk or help desk setting

1+ years of experience in Networking: troubleshooting, triage, redundancy mitigation

1+ years of experience with customer service working in an inbound call environment with ticketing system

1+ years of Windows 10 or 11 support at a tier 1 level

Microsoft 365 and Windows support experience

Associates Degree or relevant work experience

NICE TO HAVE SKILLS AND EXPERIENCE

Seniority level

Entry level

Employment type

Contract

Job function

Analyst

Industries

Banking

Base pay range: $18.00/hr - $22.00/hr

Benefits

Medical insurance
Vision insurance
401(k)

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