PC​/Equipment Support Technician

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Job Summary: The PC/Equipment Support Technician is responsible for planning, installation, configuration and maintenance of personal computer workstations, peripherals and related support equipment. Maintains workstation inventory and documentation. Evaluates and makes recommendations for workstation-related technologies i.e. DVD players, flash drives, etc. to the Technical Services Supervisor.

Essential Duties (May Include, But Not Limited To)

• Responsible for the planning, installation, configuration and maintenance of personal computer workstations, peripherals and related support equipment for Genesee Intermediate School District.
• Maintains workstation inventory and documentation.
• Evaluates and makes recommendations for workstation-related technologies, i.e. DVD players, flash drives, etc. to the technical services Supervisor.
• Installs and configures workstation hardware and software in accordance with manufacturer specifications and the intermediate school district’s standard of quality.
• Responsible for diagnosing, troubleshooting, resolving and repairing workstation hardware and software problems and issues.
• Maintains inventory and communicates with immediate supervisor the replacement and upgrade needs in various departments/programs for workstation and related support equipment.
• Provides intake, tracking and resolution within the Helpdesk work order system.
• Implements and performs preventive maintenance procedures in accordance with manufacturer specifications and the intermediate school district’s standard of quality.
• Communicates and coordinates the registration of maintenance agreements with manufacturers to insure warranty coverage for workstations and related support equipment.
• Develops specifications and assists the Technical Services Supervisor with guidelines for the implementation of a Common Office Environment.
• Develops specifications and assists the Technical Services Supervisor with guidelines for the implementation of a Common Office Environment.
• Works with department staff to insure that equipment is installed in accordance with established timelines and helpdesk priority.
• Consistently models Win-Win leadership.

Other Duties

• Ensures that Acceptable Use Practice (AUP) forms are signed and approved by district Administrators prior to the installation of equipment.
• Works with Technical Services Supervisor and department Director to review and renew all district Acceptable Use Practice (AUP) forms on an annual basis.
• Performs other related duties as assigned.

Qualifications:

Education

Associate's degree or higher in computer science or related field preferred. A+ and/or MCP certification required, education and experience may be in considered in lieu of certification. Demonstrated current knowledge and expertise supporting desktop computers and peripheral equipment required

Experience

Minimum three years demonstrated successful current work experience supporting desktop computers in a help desk or field service environment required.

Skills/Other

Demonstrated effective troubleshooting, problem-solving and workstation support skills required. Current knowledge of the latest version of Windows, MS Office and Active Directory required. Ability to pass proficiency testing and maintain proficiency in Microsoft Windows XP. Working knowledge of MS Exchange, basic networking technologies, LAN/WAN, TCP/IP and Internet. Capable of working in a fast-paced, dynamic environment. Ability to adapt to changing priorities and to assimilate new knowledge quickly and effectively in order to incorporate the products and outgrowths of evolving technologies.

Ability to utilize district technology and work to maintain proficiency, as required skills sets change with technology and/or the needs of the district. Must demonstrate strong written and oral communication skills. Strong teamwork, interpersonal…