Network Engineer

We are seeking an experienced Network Deployment Engineer to deliver post‑sales implementation services for complex network solutions. This role leads requirements definition, implementation planning, end‑to‑end design, equipment staging, configuration, testing, and deployment of software and hardware solutions across geographically distributed environments.

• Provide post‑sales engineering and implementation services across a broad portfolio of network products and services, including requirements definition, implementation planning, end‑to‑end system design, equipment staging, configuration development and testing, and deployment of software and hardware network solutions across geographically distributed environments.
• Proactively evaluate solution specifications as customer requirements evolve and recommend changes that optimize value for both the client and the organization.
• Prepare clear documentation for internal and external clients that details system designs and deployed solution configurations.
• Coordinate remotely with Smart Hands resources and Project Managers to complete activities through clear communication and effective coordination.
• Develop and maintain professional, productive relationships with clients; infrastructure vendors, including internet service providers and carrier services; software and hardware vendors; and other key contributors to ensure stable, high‑quality product and service delivery aligned with organizational objectives and client expectations.
• Provide technical overviews of product architecture, functionality, system and data requirements, service delivery, and integration with enterprise applications.
• Continuously research, expand, and apply knowledge of market and industry trends and benchmarks to identify, recommend, and implement relevant best practices, methodologies, and analytics.
• Continuously develop knowledge, skills, and abilities through multiple learning channels, strengthening both technical and non‑technical capabilities. Continue expanding expertise in the operating systems, network infrastructure, products, and services supported by the organization.

• Meet all financial performance objectives for the assigned area of responsibility and take corrective action when needed.
• Implement and recommend improvements to deployment engineering methodologies, core competencies, and processes to support stable, high‑quality product and service delivery aligned with organizational objectives and client expectations.
• Maintain and strengthen a client‑service‑oriented environment focused on predicting, detecting, and resolving problems. Proactively identify and remove barriers to meeting client expectations; document issues, action plans, and outcomes in a timely manner; and achieve all client satisfaction objectives and internal and external service‑level agreements.
• Actively and consistently recommend and support efforts to improve, simplify, automate, and enhance day‑to‑day service delivery operations and the client experience.
• Foster collaborative working relationships within operations and across all organizational levels and departments to execute deployment engineering functions and company priorities.
• Use established escalation and exception paths, processes, and systems to report current performance and recommend performance improvements.
• Achieve leadership‑established performance targets for applicable key performance indicators.
• Perform other duties as assigned by management.

Understands how individual responsibilities connect to broader organizational goals and needs, and performs the role with those…