Lansing, Michigan Field Property Claim Specialist

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Job Type: Full time

Exempt/Non Exempt:

Salary

Job Description: Eligible candidates for this role should reside within a commutable distance of Lansing, Michigan. Territory coverage includes Lansing, Jackson, Howell, and Flint Michigan areas.

Job Title
- Field Property Claim Specialist

Reports to: Claim Manager as appropriate

What you will do:

Work under minimal supervision with a high‑level approval authority to handle complex technical issues and complex claims.

• Review assigned claims,
• Contact the insured and other affected parties, set expectations for the remainder of the claim process, and initiate documentation in the claim handling system.
• Complete complex coverage analysis.
• Ensure all possible policyholder benefits are identified.
• Create additional sub‑claims if needed.
• Complete an investigation of the facts regarding the claim to further and in more detail determine if the claim should be paid, the applicable limits or exclusions and possible recovery potential.
• Conduct thorough reviews of damages and determine the applicability of state law and other factors related to the claim.
• Evaluate the financial value of the loss.
• Approve payments for the appropriate parties accordingly.
• Refer claims to other company units when necessary (e.g., Underwriting, Recovery Units or Claims Special Investigation Unit).
• Thoroughly document and/or code the claim file and complete all claim closure and related activities in the assigned claims management system.
• Utilize strong negotiating skills.

Employees will be assigned to the Michigan Homeowner claim unit and will handle claims generally valued between $10,000 and $75,000 and occasionally over $100,000 for field role. Investigate claims requiring coverage analysis. When handling claims in the field, must prepare damage estimates using Xactimate estimating software and review estimates for accuracy. May monitor contractor repair status and updates.

Supervisory Responsibilities:

None

How you will benefit:

• A competitive annual salary between $65,700 - $90,000
• ACG offers excellent and comprehensive benefits packages, including:
  Medical, dental and vision benefits, 401k Match, Paid parental leave and adoption assistance, Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays, Paid volunteer day annually, Tuition assistance program, professional certification reimbursement program and other professional development opportunities, AAA Membership, Discounts, perks, and rewards and much more

We're looking for candidates who:

Required Qualifications (these are the minimum requirements to qualify)

Education:

• Associate degree in Business Administration, Insurance or a related field or the equivalent in related work experience
• Completion of the Insurance Institute of America's:
  General Insurance Program, Associate in Claims, associate in management or equivalent
• CPCU coursework or designation
• Xactware Training
• Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience.
• In states where an Adjuster's license is required, the candidate must be eligible to acquire a State Adjuster's license within 90 days of hire and maintain as specified for appropriate states.
• Must have a valid State Driver's License

Ability to:

• Lift up to 25 pounds
• Climb ladders.
• Walk on roofs.

Experience:

• Three years of experience or equivalent training in the following:
• Negotiation of claim settlements
• Securing and evaluating evidence
• Preparing manual and electronic estimates
• Subrogation claims
• Resolving coverage questions
• Taking statements
• Establishing clear evaluation and resolution plans for claims

Knowledge and

Skills:

Advanced knowledge of:

• Fair Trade Practices Act as it relates to claims
• Subrogation procedures and processes
• Intercompany arbitration
• Handling simple litigation
• Advanced knowledge of building construction and repair techniques

Ability to:

• Handle claims to the line Claim Handling Standards
• Follow and apply ACG Claim policies, procedures and guidelines
• Work within assigned ACG Claim systems including basic PC software
• Perform basic claim file review and investigations
• Demon…