Ops Manager Hauling

POSITION SUMMARY

Within a business unit, the Operations Manager – Hauling is responsible for managing the collections activities for commercial, industrial and residential customers, as well as container delivery and pick up, in a geographically dispersed area. The position manages a team of Operations Supervisors, Dispatchers, Operations Clerks, Drivers and Helpers who are responsible for the route system for commercial, roll‑off and residential customers throughout the business unit.

The Operations Manager – Hauling works with their General Manager and other managers in the business unit to execute a local market strategy that complements the Area’s overall strategic operating and marketing plans and implements tactical initiatives to drive functional excellence and budget achievement. The Operations Manager – Hauling oversees all matters related to collections operations, effective safety and accident prevention programs, compliance with standards and drives change‑management initiatives that contribute to the growth and durability of the business unit.

• Manages a staff, including hiring, training, coaching, performance management; develops supervisory goals and objectives; and effectively resolves safety issues and claims.
• Implements and executes plans to complement the business unit’s strategic and operating plan; champions the execution of tactical initiatives within the Business Unit to maximize customer experience, growth and durability, while optimizing profitability.
• Ensures maximum productivity and route management systems for commercial, roll‑off and residential routes and establishes productivity goals where needed; ensures adherence to operating standards; and manages labor hours and disposal expenses.
• Interacts with customers and local, state and federal government employees to resolve customer service concerns; ensures regulatory compliance standards are met.
• Oversees effective safety and accident prevention programs to ensure all reasonable action is taken to prevent accidents and injuries; ensures a safe and productive work environment for all employees; implements and maintains an effective loss‑control and safety program.
• Leads operations to ensure compliance with all standards including environmental, operating, regulatory, safety, accounting and ethics.
• Approves expenses and manages budget for the operations department including approval of purchase orders and vendor pricing.
• Develops a best‑in‑class team and workplace culture and effectively manages performance and talent development; drives best‑practice sharing.
• Builds and maintains strong and effective relations with relevant government, community and environmental groups.

• Demonstrated business acumen, strategic thinking and an ability to execute against formulated strategy.
• Demonstrated ability to lead change initiatives.
• Able to direct large staff.
• Is process‑oriented and results‑oriented in setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success and marshaling resources to accomplish goals and objectives.
• Demonstrated problem‑solving, analytical, critical‑thinking and decision‑making skills.
• Demonstrated ability to optimize near‑term results that contribute to long‑term sustainable success.
• Is collaborative; builds and works with teams.
• Creative thinker who challenges conventional solutions.
• Demonstrates and promotes ethical behavior.
• Has strong leadership skills and proven judgment of talent, with an emphasis on hiring and developing high‑performance teams.

• High School Diploma or GED.
• Minimum of 2 years of supervisory or management experience or participation in Republic Services’ management trainee program.

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short‑ and long‑term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

The statements used herein…