Multi-Unit Team Leader Job Flint area,Michigan USA,Management

Join to apply for the Multi-Unit Team Leader role at H&R Block

Our Company

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

A Typical Day...Multi-Unit Team Leader, you’ll provide leadership over three H&R Block tax offices. Using your people management experience and passion for helping people, you’ll provide leadership to the customer-centric teams in the offices you manage to accelerate their seasonal tax business.

You’ll serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office related growth objectives for three tax offices. Prior tax preparation experience is not required.

You will start a flexible part-time schedule in the fall to prepare for the busy tax season. From January to April, you will transition to full-time, including evening and weekend hours as needed. Please note that this role is not remote and will require you to work in-person.

It would be even better if you also had...

Multi-unit people management experience in the retail, restaurant, banking, or other related industry

What you'll bring to the team...

Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders

Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, which includes developing local partnerships and managing office community involvement

Assist DGM in recruiting and interviewing candidates for tax office associate positions

Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns

Build an engaging team environment, across all offices, by training and coaching associates recognizing outstanding associate contributions

Lead daily team meetings and communicate essential information to tax office associates

Create associate work schedules across all offices and ensure accurate timekeeping, as well as labor management for associates in all offices

Travel between offices as required

Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment

Your Expertise

People management experience, with the demonstrated ability to grow and develop associates

Demonstrated aptitude for growth plan execution and ability to lead towards growth culture

Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision

Strong interpersonal and communication skills, and a customer-centric mindset that seeks to understand and exceed client needs

Computer proficient with the ability to use MS Office

Bachelor’s degree in a related field, or high school diploma with the equivalent combination of experience

Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)

Why work for us

Employee Assistance Program with Health Advocate.
Wellbeing program, Better You, to help you build healthy habits.
Neurodiversity and caregiver support available to you and your family.
Various discounts on everyday items and services.
Benefits with additional eligibility requirements:
Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

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