Regional Community; Property) Manager

Communities First, Inc. is a Michigan-based nonprofit 501 (c) (3) whose mission is to build healthy, vibrant communities through economic development, affordable housing, and innovative programming. CFI is focused on providing safe, quality, affordable housing, increasing economic opportunities, and improving the quality of life of the populations that the organization serves.

The Regional Community Manager provides multi-site leadership and operational support for a portfolio of LIHTC and market-rate multi-family properties in Flint, Saginaw, Lansing, Detroit, and Gary, IN. This role supervises Community Managers within the region and ensures consistent performance in leasing, certifications, compliance, rent collection, resident relations, and reporting. The Regional Community Manager serves as the daily operational bridge between onsite teams and the Director of Property Management.

• Supervise and support Community Managers and leasing staff across assigned properties
• Conduct regular site visits to assess leasing performance, certification accuracy, resident relations, and office operations
• Provide coaching, mentoring, and corrective guidance to Community Managers
• Ensure consistent application of policies, procedures, and operational standards across properties
• Support onboarding and ongoing training of Community Managers within the region

• Monitor leasing activity, occupancy trends, and unit availability for all assigned properties
• Support Community Managers with marketing strategies, lead follow-up, and sales coaching
• Ensure timely processing of applications, move-ins, move-outs, transfers, and move-in readiness coordination
• Review waitlist management, screening outcomes, and leasing documentation for accuracy

• Oversee LIHTC, Section 8, supportive housing, and Fair Housing compliance activities at each site
• Review certifications and recertifications completed by Community Managers for accuracy and timeliness
• Assist with preparation and response to audits, inspections, and file reviews
• Conduct routine quality assurance checks on tenant files and compliance documentation
• Provide guidance and training to on-site teams regarding regulatory requirements

• Monitor rent collection performance, delinquency reports, payment arrangements, and eviction activity
• Ensure accuracy of rent posting, ledger entries, and required documentation
• Review site-level budgets related to office operations, marketing, and resident engagement
• Support Community Managers in maintaining accurate and timely weekly, monthly, and quarterly reporting

• Support Community Managers with resident complaints, escalated concerns, and conflict resolution
• Promote and model a resident-centered approach at every property
• Collaborate with supportive services teams to address resident needs and support retention
• Identify trends in resident satisfaction and recommend improvements

• Coordinate with compliance, finance, supportive services, and maintenance leadership to support smooth property operations
• Assist with rollout of new procedures, programs, and organizational initiatives
• Communicate regional needs and site-level issues to the Director of Property Management in a timely manner
• Additional responsibilities may be assigned as needed to support organizational goals and regional operations.

• Bachelor’s degree in business, real estate, management, public administration, or related field preferred
• Five or more years of experience in multifamily property management, including LIHTC exposure
• Experience supervising…