Car Wash Guest Experience Lead

Retail Shift Leader

Position Responsibilities:

• Provide quick and friendly guest service to our guests within the car wash

• Exceed Guest expectations

• Oversee all aspects of the site

• Retain and create new customer relations

• Maintain unit, grounds, and car wash

• Must be able to openandclosewash

• Maintain maintenance logs, inventory, and reports as needed

• Communicate good news,bad news, breakdowns, etc. with
  
  Assistant and
  
  Site Leader

• Implement and enforce policies, procedures, and the employee handbook to all team members

• Unite management:workwith the Assistant Manage rand General  Managerto ensure all site responsibilities are complete.

• Update,maintain, add tasks, and ensurepropercompletion ofhourlychecklist

• Maintain and fill detergent and wash supply

• Enforce wash cleaning list, oversee wash cleaning, and bring attention to any required maintenance

• Maintain awareness of chemical titrations and volumetric

• First point of contact for guest relation issues

• Properly handle wash issues before escalating

• Report daily highlights of team members, equipment, andsales

• Dailyandpreventativemaintenanceof washequipment

• Able to work opening, mid, and closing shifts on a weekly basis

• Ensure every team member in Flight Deck 1 is executing proper dialogue

• Team Member Relations:

• Aid in managing the team and developing relationships

• Following checklists

• Provide team accountability

• Anyadditionaltasks that pertain tobenefittingthe company and taking care of the guests

• Train new team members and franchisees on Flight Deck 1, Flight Deck 2, Loader, Wash Tech, and Vacuum Conciergehourly positions.

• Train new team members and franchisees through the Proficiencies Acquired Credentialing book

• Train new team members on awareness and safety procedures

• Opportunities to travel and train staff at Tommyslocations

• Other dutiesasassigned;dutiesandresponsibilities may change at any time with or without notice.

Position Qualifications& Candidate Attributes:

• High school diploma or GED.

• Must be willing to work hard, build relationships, and love people!

• Must be proficient in all opening and closing tasks.

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Position Type/Expected Hours of Work

This position can be eitherpart orfull-time. Onaveragethe part-time teammemberwill work 16-24 hours, and full-time team members will work 30-40 hours a week. This position requires weekend shifts.

Work Environment

This positionoperatesin a professional retail environment.

Car wash operating hours are Monday through Sunday from 7:00am – 9:00pm.

This role routinelyoperatesin all areas of the car wash facility, including both indoor and outdoor work.

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

While performing the duties of this job, the team member must be able to:

• Able to work in afast-paced environment

• Able tomove about inside the office to access file cabinets and office machinery, etc.

• Able to effectively communicate, detect, converse with, discern, convey, express oneself and exchange information

• Able to move equipment weighing up to 30-50 pounds

• Able to work and commute in all weather conditions

• Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers.

Travel

Travel is notrequiredfor this position.

Other Duties

Pleasenotethis job description is not designed to cover orcontaina comprehensive listing of activities, duties or responsibilities that are required ofthe employee for this job. Therefore, other duties may be assigned by your manager. Duties, responsibilities, and activities may change at any time with or without notice.