Field Hose Service Operations Manager & Team Leader

About PIRTEK USA

PIRTEK the nation’s leading provider for on-site hydraulic and industrial hose assembly and replacement. Our success is driven by a team of dedicated franchise partners and team members who are guided by our core values:
PIRTEK franchisees operate brick-and-mortar service centers and purpose-built mobile service units, which boast a 1-hour ETA for on-site emergency hose services, available 24/7/365, setting us above the competition. Come join our growing team and keep your community operating!

Who We’re Looking For

PIRTEK is hiring for an Operations Manager to oversee and coordinate a team of Hose Installation Technicians, ensure customers receive exceptional service, and manage inventory levels to consistently meet customer needs. We are looking for a highly driven and self-sufficient individual with excellent communication, teamwork, and customer service skills. Our most successful Operations Managers are:

• Natural leaders

• Strong relationship builders

• Motivational to individuals and teams

• Mechanically inclined

• Organized in their work
Hydraulic and industrial hose experience is NOT required, but would be a great advantage. Each Operations Manager is provided with training opportunities, at the franchise owner’s discretion, on industry knowledge, PIRTEK front and back-end processes, safety standards, and the associated operational software. PIRTEK USA also provides a 24/7 hotline, giving technicians expert support when troubleshooting unusual situations or abnormalities in the field.

Job Description
Responsibilities

• Adhere to all industry and PIRTEK safety standards

• Provide strong leadership and accountability for a team of Hose Installation Technicians

• Field incoming phone calls to dispatch team members to service locations

• Ensure customers receive the highest quality of service by training a competent team, providing ongoing learning events, and ensuring Hose Installation Technicians have the tools and inventory needed for successful service

• Maintain materials and inventory by managing quantities, forecasting needs, and placing Purchase Orders, as needed

• Ensure company equipment and vehicles are well-maintained

• Assemble and install hydraulic hoses for customers at the brick-and-mortar shop or on-site, as needed

• Perform other related duties as assigned

Work Environment
You will primarily work at the PIRTEK brick-and-mortar location, in both the office and warehouse areas, and will provide in-field support, as needed.

• Computer/desk work 50% of the time, on average; hose assembly and warehouse work 50%, on average

• You will be exposed to moderately loud equipment/machinery in the warehouse area

• Oil, grease, lubricant, and other “messy” substances are frequently used in this industry, which you will come in contact with

• You may be required to travel for training initiatives, at no cost to you
Skills & Abilities Needed

• Ability to read, write, and communicate in English

• Ability to be self-driven while managing multiple priorities and requirements

• Outstanding communication skills (verbal and written)

• Motivating leadership style that drives team success

• Critical thinking and ability to make quick decisions

• Moderate to advanced computer/technology acumen (operational software; inventory management)

• Mechanically inclined/ability to work with hand tools and larger equipment

Qualifications

• High School diploma or GED

• Experience in a supervisory role (2+ years)

• Experience in an industrial/mechanical/construction or related field a plus

• Ability to pass a background check