Lending Support Specialist

Responsible for conducting high-quality, in-depth reviews of Credit Union loan documentation, related data, and system inputs to ensure compliance with all applicable policies, procedures, regulatory requirements, and federal and state laws. Reviews loan files for accuracy, completeness, and regulatory compliance across the Credit Union's consumer, residential real estate, and business lending portfolios, including but not limited to HELOCs, vehicle loans, credit cards, secured and unsecured loans, commercial real estate loans, lines of credit, SBA loans, direct and indirect commercial loans, and construction loans.

Assists with system testing, process improvements, and procedural updates to enhance operational efficiency and loan quality across all lending products.

Responsible for conducting high-quality, in-depth reviews of Credit Union loan documentation, related data, and system inputs to ensure compliance with all applicable policies, procedures, regulatory requirements, and federal and state laws. Reviews loan files for accuracy, completeness, and regulatory compliance across the Credit Union's consumer, residential real estate, and business lending portfolios, including but not limited to HELOCs, vehicle loans, credit cards, secured and unsecured loans, commercial real estate loans, lines of credit, SBA loans, direct and indirect commercial loans, and construction loans.

Assists with system testing, process improvements, and procedural updates to enhance operational efficiency and loan quality across all lending products.

• Performs quality audits of documentation and data input on the Credit Union’s consumer products, business products, and real estate loan products to ensure they are performed in accordance with all applicable policies, procedures, regulatory requirements, and federal and state laws.
• Prepares and tracks written issues, for errors found during the auditing process, via automated issue tracking system. Responds to inquiries and provides feedback to employees to minimize future errors.
• Prepares and maintains a variety of records and reports.
• Stays abreast of all applicable State, Federal and NCUA laws and regulations and Fannie Mae guidelines.
• Responsible for HMDA data collection and validation; analyzes and interprets loan applications and related documentation to ensure appropriate HMDA coding.
• Conducts HMDA reportable quarterly file reviews and annual HMDA submission; works across multiple Credit Union departments and systems to ensure compliance and adherence to regulatory requirements.
• Ensures compliance with applicable Credit Union policies and procedures relating to loan products.
• Assists with system testing and research with lending issues and efficiencies.

• Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.
• Delivers friendly, caring service to internal and external members.
• Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.
• Follow all physical and online security procedures and maintain strict confidentiality of all member information.
• Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.
• Works scheduled hours and maintains punctuality.
• Performs other related duties as assigned or requested.

To perform this job satisfactorily, an employee must be able to carry out each essential duty competently. The requirements listed below are representative of the education, experience, skills…