PC Technician

Help desk analysts perform first-level diagnosis and troubleshooting support to end-users and customers. Working under minimal supervision, the help desk analysts receive calls and inquiries, provide support in accordance with established processes and document incidents and remedies. They also expand complex incidents to second-level support personnel.

Reports to:

Director, MIS FLSA:
Non-exempt

Education:

High school diploma or equivalent required;
Associate's or Bachelor's Degree preferred. Licenses: A + certification preferred.

Certifications:

None Listed Required Skills Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Minimum Work Experience Prefer experience with Meditech but experience with any healthcare systems vendor acceptable Essential Functions Answers the Support Services telephone and resolves problems for the end users. Assigns problems to appropriate personnel if problem cannot be resolved.

Documents all work in the predefined software package used by the Information Systems Department to track ongoing projects. Provides necessary project information for daily work update. Tracks and trends problems and notifies the appropriate MIS team member and Network Administrator. Utilizes remote system access and tools to troubleshoot problems for end users. Keeps end users informed of the status of projects.

If the project is assigned to another individual, insures that the communication on the project status continues. Non Essential Functions

• Answers the Support Services telephone and resolves problems for the end users.
• Assigns problems to appropriate personnel if problem cannot be resolved.
• Documents all work in the predefined software package used by the Information Systems Department to track ongoing projects.
• Provides necessary project information for daily work update.
• Tracks and trends problems and notifies the appropriate MIS team member and Network Administrator.
• Utilizes remote system access and tools to troubleshoot problems for end users.
• Keeps end users informed of the status of projects.
• If the project is assigned to another individual, insures that communication on the project status continues.

• Reports to:
  
  Director, MIS FLSA:
  Non-exempt
  
  Education:
  
  High school diploma or equivalent required;
  Associate's or Bachelor's Degree preferred.
• Licenses: A + certification preferred.
• Certifications:
  
  None Listed.
• Required Skills:
  
  Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
• Minimum
  
  Work Experience:
  
  Prefer experience with Meditech but experience with any healthcare systems vendor acceptable.

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people.

We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.