Merchandising Team Manager

Merchandising Team Manager – Belk

The Merchandising Team Manager is responsible for managing all customer-facing store merchandising, including placement of receipts, visual presentation, floor sets, and the omnichannel customer experience to drive store profitability. This is an exempt position, reporting to the Store Manager.

The Merchandising Team Manager leads a team of associates in the strategic execution of store operations, merchandising, and facilities activities to deliver a positive customer experience and drive store sales, key metrics, and profitability. The role leads cross-functional collaboration across operations, visual merchandising, and selling teams to ensure store presentations are elevated and maintained, with products placed, priced, and signed accurately.

The Merchandising Team Manager oversees the execution of inbound and outbound deliveries, supply replenishment, inventory management, and store fulfillment support. This is an exempt position with monthly bonus eligibility.

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving key metrics.
• Lead the team in back-of-house operations, including receiving, processing inbound deliveries, preparing product for the sales floor, processing damage, and supporting outbound shipments. Coordinate organization and maintenance of equipment, devices, communication boards, supplies, signage, fixtures, and other tools.
• Direct and support the team with front-of-house operations, including product placement, floor sets, stock and supply replenishment, facilities maintenance, pricing activities, promotional sets, audits, and customer service to enhance the customer experience.
• Collaborate with selling and visual teams to support overall management and maintenance of merchandise presentations and the customer shopping environment, ensuring alignment with visual merchandising directives, planograms, cleanliness, and company standards.
• Participate in weekly leadership workload planning meetings to ensure all merchandising and operations tasks are prepped, planned, and scheduled, while ensuring execution aligns with company priorities, directives, and processes.
• Build comprehensive team knowledge of merchandising, operations, and omni processes and procedures, ensuring associates are trained to execute consistently, efficiently, and effectively. Model behaviors that foster a culture of excellence, teamwork, and results.
• Set and communicate clear team priorities and expectations. Enhance individual and store results through regularly reviewing associate performance, conducting meaningful coaching conversations, and embracing opportunities to continuously teach and develop.
• Drive team retention and engagement by recognizing individual contributions, celebrating store achievements, and promoting upcoming activities. Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued and belonging.
• Support filling open positions timely through recruitment, interviewing, and facilitating team career development conversations to ensure ready-now bench of store talent. Oversee associate onboarding experience, ensuring structured onboarding completion.
• Effectively manage shortage control and inventory accuracy, ensuring team compliance with asset protection, product protection standards, safety guidelines, and security protocols.

• Ability to apply analytics, experience, and judgment to make timely and effective business, people, and profitability decisions.
• Skills and experience to perform in the role and a commitment to continuously learn.
• Ability to develop others through mentorship, effective communication, and side-by-side coaching.
• Self-directed and able to work with minimal supervision in a deadline-driven environment.
• Communicate with excellence.
• Comfortable with technology, including smartphones, tablet computers, and Windows-based operating systems.
• 3+ years of experience in Visual Merchandising or Retail Management.
• Available to work a flexible schedule, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 50 lbs.
• Ability to push/pull receiving equipment weighing up to 500 lbs.

The job posting highlights the most relevant and essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.