Technician, Telecom

North Alabama Medical Center

Job Title:

Technician, Telecom Exempt
Job Type: Full Time (exempt)

Who We Are:
People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. North Alabama Medical Center is a 263 bed facility offering the community’s only open heart surgery site, a complete line of women’s and children’s services and a complete line of medical and imaging services. We are a Certified Chest Pain center and recognized as a Primary Stroke Center of Excellence by the American Heart/American Stroke Association.

North Alabama Medical Center’s 24-hour emergency department serves as the primary referral center for major trauma cases in Northwest Alabama.

Where We Are:
No matter what type of things you’re interested in, we have things of interest for you. Florence is a vibrant area with walkable streets and plenty of inspiring things to do. Spend your days getting to know the local community by exploring our shops, restaurants, and historical attractions.

Why Choose Us:

· Health (Medical, Dental, Vision) and 401K Benefits for full-time employees

· Competitive Paid Time Off

· Employee Assistance Program – mental, physical, and financial wellness assistance

· Tuition Reimbursement/Assistance for qualified applicants

· Discounted membership rates at local fitness centers

· Continuing education opportunities

· And much more…

Position Summary:

Reports to:

Director of Information Technology FLSA:
Exempt

Under the supervision of the Director, Information Technology, provides administration of all telecommunications systems.

• Provides administration of all telco systems including Cisco Unity, Cisco Unified Call Manager.
• Leads telecommunication and other special projects including new equipment and facilities purchases, system migrations or upgrades and office or departmental moves.
• Reviews and audits all telecommunication invoices prior to payment.
• Audits and documents the telecommunications environment to include: documentation of all accounts, facilities and equipment, entering telecommunications inventory into corporate database and preparing reports for management as needed.
• Prepares and maintains a disaster recovery plan for the telecommunications environment and helps maintain IT Business Continuity Plan.
• Participates in contract negotiations and enforcement with telecommunication vendors.
• Monitors call detail records and prepares reports for management as needed.
• Performs cabling work including punch downs, jack repair, installation or replacement of jacks, toning or tracing cables and cross-connects.
• Performs end user training on all telecommunication systems as needed.
• Works to ensure all configurations and modifications are documented.
• Participates in customer and vendor meetings as required.
• Collaboration with technical staff, applications development and support, computer operators and all levels of hospital staff is required.
• Additional roles include serving as a back-up to the network security administrator function, special projects coordinator and mobile computer device administrator.

Minimum Qualifications:

Education

• Bachelor’s degree Required With course work in computer or related field. Or any equivalent combination of training and experience.

Licenses/Certifications

Appropriate certifications and/or experience in multi-telecommunications environments.

SKILLS

• Experience with Cisco Call manager VOIP systems, Ascom Freeset DCT
  1900 in-building wireless, Nortel 61c PBX, Nortel Norstar CICS, Nortel BCMs, and associated voicemail systems for Meridian mail, Cisco Unity, Call Pilot, and Norstar Star Talk Flash.
• Moderate knowledge of technical project management and health care in the acute care setting.
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Essential Functions

• Telecommunications Continuously reviews Track-IT work - order system for assignments and user problems, responds on a timely basis, records status accordingly.
• Provides specific detailed information for telecommunications hardware and software selection, implementation techniques,…