Lead Case Processing Specialist

AGS is looking for a Lead Case Processing Specialist to work in Florence, AZ. The Lead Case Processing Specialist is the first-line supervisor for assigned Case Processing Specialists and is responsible for directing daily work, delegating assignments, monitoring completion, and reviewing work products for accuracy, completeness, timeliness, and compliance with local policies, contract requirements, and applicable government standards.

The Lead reports directly to the Case Management Coordinator and serves as the shift-level point of contact for the on-duty ICE Supervisory Detention and Deportation Officer (SDDO). The position coordinates regularly with detention operations staff and facility management when case-processing, intake, release, transfer, or removal activities require operational support. The Lead may personally perform Case Processing Specialist duties when necessary but remains accountable for the work assigned to the team.

Under the direction of the Case Management Coordinator and in coordination with designated ICE personnel, the Lead Case Processing Specialist shall perform the following duties:

• Provide first-line supervision, daily direction, coaching, and technical assistance to assigned Case Processing Specialists.
• Receive, organize, delegate, and prioritize taskings based on case urgency, court dates, scheduled interviews, admissions, releases, transfers, removals, staffing, and direction from…