Italian-speaking customer support agent

Build your international Customer Support career in Greece.
Are you fluent in  Italian  and enjoy helping customers, solving problems, and delivering an excellent customer experience? Join an international team as an  Italian-Speaking Customer Support Representative  and work onsite in Greece in a dynamic, international, and multicultural environment.
Whether you are already in Greece or considering relocating from another EU country, this opportunity offers  paid training, a competitive salary package, and full relocation support .
Position:  Italian-Speaking Customer Support Representative

Location:

Greece – Onsite

Schedule:

5 days per week, rotational shifts between 08:00–00:00

Languages:

Italian C1/C2 + English B2+

Experience:

Previous Customer Support experience is an advantage, but no prior experience is required
Salary & Benefits    Performance bonus up to 10%
Fully paid training from day one
International and multicultural working environment
Professional and supportive working environment
Relocation Support   Already living in Greece?  You can join the team onsite at the designated office location.
Relocating from another EU country?  Full relocation support is provided, including:
2 weeks of hotel accommodation
Airport pickup
Your Responsibilities  As an  Italian-Speaking Customer Support Representative , you will:
Provide professional customer support in Italian via phone, email, and chat
Respond to customer inquiries and resolve account-related issues
Assist customers with platform, product, and service-related questions
Troubleshoot issues and provide effective solutions
Handle customer requests efficiently while maintaining a high level of customer satisfaction
Accurately document customer interactions in CRM and internal systems
Follow established quality and productivity standards
Help customers understand the platform and available features
What We're Looking For    English B2+  for training and internal communication
Previous experience in  Customer Support, Customer Service, Call Center, Technical Support, Helpdesk, or similar roles  is a plus
Strong communication and interpersonal skills
Customer-focused and empathetic approach
Strong problem-solving and troubleshooting skills
Ability to handle customer inquiries professionally and efficiently
Comfortable using  CRM systems, digital tools, and multiple applications
Good attention to detail and accurate data entry
Flexible and comfortable working rotational shifts
Ability to work effectively in a fast-paced, international, multicultural team
No previous experience required – full paid training is provided

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