Program Assistant

Salary & Benefits
This position is hired in Italy by Italica Academy S.R.L., the partner organization of CET Academic Programs (CET) and Academic Travel Abroad, Inc. (ATA). Established in 1998, Italica Academy specializes in operating educational programs in Italy. CET and Italica Academy have worked together to operate study abroad programs in Italy since 2001.

If you’re hired, this is what we’ll offer you with a few of our benefit highlights:

Salary: approximately €1300 net per month (full-time, January-July); approximately €700 net per month (part-time, August-December)

26 days of Personal Time Off, 12 holidays, all fully paid

5 months of paid parental leave (any parent, for birth or adoption)

Annual insurance for work-related injuries

Position Description
The Program Assistant is primarily responsible for supporting the operation of the CET Florence program by focusing on student activities. The Program Assistant also actively participates in ensuring student success by contributing to program components such as orientation, health and safety, student advising, and CET Center and housing operations. The Program Assistant will work full-time during the spring semester and summer term (January-July) and part-time during the fall semester (August-December).

Attributes of the ideal candidate are flexibility, dedication, and enthusiasm for working with students and for the field of international education. CET is looking for a candidate willing to commit to a 1-year contract, with the possibility of a contract extension thereafter.

What you’ll do…
Program Operations & Implementation, Policies and Procedures

Assist with arranging engaging extra-curricular activities and excursions

Attend student activities and excursions, including during evenings and weekends when necessary

Assist with student arrivals and check-in/check-out procedures to ensure a smooth process

Assist with the permesso di soggiorno process

Assist Program Coordinators, Resident Director, and Housing Coordinator with any other tasks

Support CET Center operations and maintenance when needed, including equipment, scheduling, greeting and welcoming students and visitors, running errands, and other program preparations as needed

Adhere closely to CET policies and procedures

Adhere to program budget and accurately record expenses

Student Advising and Support

Contribute to program orientation and serve as an ongoing linguistic and cultural resource

Maintain high level of visibility and accessibility to students, via regular office hours, communication, and a welcoming demeanor

Regularly review and update student resources

Respond to emergencies and incidents, managing messaging and communication while collaborating with on-site and US-based staff

Be on call 24 hours a day, 7 days a week for emergencies on a rotating basis

Represent student needs to CET and home institutions

Collaborating with Academic Staff

Collaborate with Academic staff on student issues that are both academic and personal in nature

Communicating with Headquarters

Maintain close communication with headquarters regarding any student, partner, or staff issues that arise

Utilize Salesforce to review student reports and file detailed incident reports

Offer effective responses to issues identified in program evaluations

Qualifications

High school diploma required, Bachelor’s degree in any field preferred

Unrestricted European Union or Italian work authorization

Advanced proficiency in Italian and English

Experience living, working, and/or studying abroad in Italy, preferably in Florence

Ability to establish and maintain positive professional relationships and communicate effectively with colleagues, students, and staff

Cultural sensitivity and a commitment to Justice, Equity, Diversity, and Inclusion

Excellent time management skills and ability to manage conflicting priorities

Ability to take initiative and use good judgement when solving problems

Experience with Office 365 (Word, Excel, PowerPoint, Outlook, Teams) preferred

Experience with Salesforce or another CRM platform a plus

Experience advising or mentoring students, preferably in a US-Italy cross-cultural context a plus

Experience with project and…