Technical Support Europe - Immunoassay

Overview Experteer Overview As Hardware Immuno System Technical Support Specialist, you will deliver expert support for diagnostic hardware, focusing on immunoassay systems and related peripherals. You will work closely with customers and local engineers across Europe to resolve complex issues and minimize downtime.

Your role combines troubleshooting, installation, maintenance, and proactive service improvements to boost device performance. You’ll join a mission-driven, collaborative team within Danaher’s diagnostics network, shaping reliable, life-science-enabled solutions.

Responsibilities Provide expert-level technical support for diagnostic hardware systems, including instruments and peripherals

Respond to customer inquiries and support local engineers via remote or on-site visits

Maintain deep product knowledge of the diagnostic hardware line, including specs and common issues

Monitor support metrics to identify trends and opportunities for service efficiency and cost optimization

Qualifications

Associate s or Bachelor s degree in Biomedical Engineering, Electronics, IT, or related field

Minimum 3 years of technical support experience with hardware systems in diagnostics/medical devices

Strong diagnostic, installation, maintenance, troubleshooting, and repair skills for hardware systems

Excellent problem-solving abilities and clear communication to non-technical users in English and Italian
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