Firenze IT Support Specialist; Cat. Protetta

Position: Aero Alliance Firenze IT Support Specialist (Cat. Protetta Art.1)
Overview We are looking for an IT Specialist with solid experience in corporate profile management, cloud platforms, and IT service management. The resource will be part of the DT Operations team and will play a key role in the management and maintenance of Single Sign-On solutions, HP PaaS platforms, Service Now, and the Microsoft 365 ecosystem. The role is intended to be performed 100% on-site and is intended for Italian.

What You'll DoYou'll Support And Maintain The Full Range Of IT Services Across The Florence Site, Acting As a Key Point Of Expertise For Users, Internal Teams, And The Broader DT Operations Function. Specifically, You Will:

Manage user environments and device deployment — oversee the deployment and configuration of user PCs and corporate mobile devices in line with company policies and Mobile Device Management (MDM) platform standards; manage user troubleshooting and resolve day-to-day IT issues efficiently.

Administer identity and access management — manage SSO solutions based on SAML 2.0, OAuth 2.0, and OpenID Connect protocols; administer Identity Providers (IdP) including Azure Active Directory (Azure AD); oversee Multi-Factor Authentication (MFA) platforms such as Ping  Yubi Key; manage automated user provisioning and deprovisioning via System for Cross-domain Identity Management (SCIM); and monitor authentication logs to identify and respond to identity-related security incidents.

Support cloud and Platform-as-a-Service (PaaS) environments — contribute to the management and optimisation of PaaS infrastructure; collaborate with development teams on the deployment and maintenance of cloud-native applications; and monitor platform performance, scalability, and service availability.

Manage IT service requests and tickets — use Service Now across IT Service Management (ITSM) modules including Incident, Problem, and Change Management; support users and deliver internal training on platform use.

Administer Microsoft 365 and collaboration tools — manage Microsoft 365 tenants across Exchange Online, SharePoint, Teams, One Drive, and Intune; administer licences, groups, security policies, and compliance settings in the Admin Center; configure Microsoft Teams as the corporate communication platform; and manage Data Loss Prevention (DLP), retention, and Information Protection policies.

RequirementsA formal education in Information Technology, Computer Science, or a related discipline is valued, but we are most interested in your total experience and professional achievements.

Proven experience in an IT role with a focus on identity management and enterprise systems.

Solid proficiency in Microsoft 365 and related administration tools.

Hands-on experience with Service Now (ITSM modules).Working knowledge of Power Shell for automation and scripting within the Microsoft environment.

Familiarity with Zero Trust Security concepts and the IT Infrastructure Library (ITIL) framework.

Good command of technical English (B2 level or above).Eligibility to apply under Italian Categoria Protetta legislation (Law 68/1999, Article
1).Preferred Service Now  ITSM or Certified System Administrator (CSA) certification.

Experience working in complex, multi-stakeholder IT environments.

Demonstrated proactive approach to continuous learning and adopting new IT technologies.

Why GE VernovaGE Vernova is on a mission to electrify and decarbonise the world — and that mission depends on a secure, reliable, and connected digital infrastructure. At our Florence site, you'll join a team that takes IT seriously as a business enabler, working with modern tools and a global network of colleagues. We are committed to building an inclusive workplace where everyone can contribute fully, and we actively welcome applications from candidates of all backgrounds, including those with disabilities or protected status under Italian law.

Position / Posizione:
Aero Alliance Firenze IT Support Specialist (Categoria Protetta Art.
1)
Management Level / Livello di Inquadramento: PBPosition Posting Date / Data di pubblicazione della posizione: 08/06/2026

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