Operations Coordinator

Job Title  Operations Coordinator (Loads & Facility – Tuscany Hub)
Location  San Giovanni Valdarno, Tuscany, Italy (with travel across major Italian regions and occasional trips to European hubs ≈ 5–7 weeks/year)
Reports To  Operations Lead, Italy
Job Overview  As a full‑time Operations Coordinator at Backroads’ Tuscany Hub, you are responsible for coordinating ground warehouse operations and execution of the hub’s yearly operational cycle. Acting as the bridge between planning and execution, you ensure that equipment, spaces, and workflows are always organized, functional, and ready to support field operations. This role plays a central part in ensuring that the hub operates efficiently across both Unit Loads (season start) and End‑of‑Season Maintenance – EOSM (season end).

You’ll also play a key role in fostering cross‑hub collaboration—especially with our French and Czech load team—to align on shared inventory and transport logistics. If you thrive on solving operational puzzles, have a hands‑on approach, love active travel culture, and enjoy working in a collaborative international environment, we’d love to meet you.

Key Responsibilities  Warehouse & Inventory Management   Maintain a clean, safe, and well‑organized warehouse
Manage inventory, storage systems, and equipment tracking
Receive and dispatch materials and packages
Ensure clear storage standards and efficient material flow
Continuously improve warehouse layout, organization, and accessibility
Ensure all equipment is correctly staged and ready for operations
Unit Load & EOSM Execution  Unit Loads (Season Start)   Prepare and stage equipment based on Unit Load plans
Support loading operations and ensure execution aligns with planning
Assist Field Staff during load days
Ensure clarity, completeness, and efficiency during loading
End‑of‑Season Maintenance (EOSM)   Coordinate return and unloading of all equipment (vans, bikes, unit inventory)
Ensure proper inventory, organization, and tracking of all returned materials
Support maintenance processes (cleaning, repair, reallocation)
Reset warehouse and operational environment for the following season
Facility Coordination & Maintenance   Ensure daily functionality of all hub spaces
Maintain clean, safe, and functional work environments
Perform hands‑on fixes and small repairs using basic tools
Identify opportunities to improve facility usability and efficiency
Coordinate small‑scale facility improvements and external contractors
Team Leadership   Assist to Lead and to coordinate Seasonal Operations Coordinators or staff on temporary assignments
Provide structure, guidance, and support to seasonal staff
Ensure consistency and quality of execution across operations
Promote a collaborative and structured working environment
Collaboration & Communication   Work closely with Operations Lead – Unit Load planning
Work closely with Fleet Coordinator – vehicle readiness & availability
Support clear execution of Unit Load assignments
Act as a point of contact for Field Staff during load operations
Collaborate with European hubs on planning, inventory and logistics alignment
Travel Flexibility   Provide on‑site operations support in Italy or other European hubs during peak periods (≈ 5–7 weeks/year)
Qualifications   Operations

Experience:

2+ years in warehouse, logistics, facility, or operational roles
Hands‑On Approach:
Comfortable with physical work and basic repairs
Problem Solving:
Practical, proactive, and solution‑oriented
Organization:
Strong attention to detail and ability to manage multiple priorities
Driving

Skills:

Valid driver’s license and confidence driving vans and trailers
Technical

Skills:

Comfortable with Excel and operational tools
Communication:
Fluent English and Italian

Physical Requirements:

Ability to lift up to 50 lbs
Backroads is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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