Sales Associate Via Roma

Position: Sales Associate (Full-Time) - Via Roma
Role Objective
The Sales Associate works to achieve store sales goals by setting the standard of the ALO experiences & Brand Mission. Creating an authentic, organic experience of excellence for every guest through genuine connection, product education and educating customers about our community and culture. This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design, and care.

The Sales Associate thrives working on a team and relishes a culture of feedback and excellence.

Key Job Responsibilities

Impacts the business and store environment in a positive manner aligning with store leadership and company goals.

Drive and exceed sales goals by leading ALO's initiatives, while optimizing productivity and efficiency

Ensure engagement with customers and provide a friendly and easy to shop environment

Continue to build the client relationship daily with our customers

In partnership with the leadership team, analyse reports in order to strategize and deliver results; support achieving action plans focusing on deficient areas and highlight growth opportunities

Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed.

Knowledge of store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor

Confidently introduces all facets of the ALO business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details

Leverages company tools, incentives, and strategies to support meeting store goal

Resolve client needs quickly & effectively ensuring customer satisfaction

Educates guests and staff on our product, community and culture

Understand and protect the daily schedule that prioritizes the best business strategy, in partnership with the Store Leadership

Assists in processing shipment and ensuring product flow including but not limited to visual merchandising placement and daily replenishment excellence

Ensure all front and back of house procedures are executed in accordance to the company Policy & Procedure

Support other areas of the business, including Sales and Cashier, as needed

Sales Associate Qualifications

Preferred prior work experience in a client-centric, sales environment

Passion for customer service and delivering exceptional experiences

Self-motivated with a desire to achieve results and excel individually, and as a team

Fosters genuine connection through empathy, compassion, integrity and building trusting relationships

Ability to lift, push, carry or otherwise move up to 50 pounds

Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder

Ability to stand and move for an entire shift

Proof of right to live and work in the country from start of employment

Sales Associate Schedule
All employees' availability must suit the needs of the business, which are subject to change. The General Manager determines availability needs and creates a schedule including morning, evening, and weekend shifts, which may be subject to change. All Employees are expected to be able to work from the week of and including "Black Friday" until the end of the holiday season, first week of January.

Diversity and Inclusion statement
As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing  We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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