Warehouse Clerk

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Job area:
Terminal/Warehouse/Transport

Location:

USA - Florence, 2505 Ted Bushelman Blvd.

Division:
Solutions

Job Posting

Title:

Warehouse Clerk

Time Type:
Full Time

POSITION SUMMARY

The Shipping/Receiving Clerk (S/R) carries out customer service activities in a prompt, courteous and effective manner. A major responsibility is timely and accurate handling of customer orders in compliance with all DSV Work Instructions and customer requirements. The S/R is responsible for the accurate input of information concerning orders, shipments, receipts, physical inventories, etc., ensuring that shipping and receiving documents and functions are completed accurately and on time.

ESSENTIAL DUTIES AND RESPONSIBILITIES Customer Service

• Process all customer orders in a timely and accurate manner.
• Generate all related paperwork and necessary information required for customer orders, checking all orders for special requests and shipping paperwork.
• Coordinate special, last minute shipping requests with operation department, expediting any order as necessary.
• Prioritize customer orders according to scheduled pick-up time or pier cutoff.
• Furnish shipping and tracking information as required.

Customer Interfacing Activities

• Maintain a good working relationship with customers by responding to all inquiries concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner.
• Report customer feedback to management, including any signs of customer dissatisfaction.

Clerical

• Oversee all paperwork associated with orders and maintain the corresponding files.
• Maintain a current and accurate DSV Work Instructions Manual, which details the processing requirements. Answer phone calls and operate various types of office machines and computers necessary to perform duties.

Data Entry

• Operate the computer terminal in a proficient manner.
• Enter and verify data regarding customer orders, shipments, receipts, adjustments, etc., in an accurate and timely manner.

Documentation

• Ensure the accuracy of all receiving and shipping documents.
• Gather and maintain all data and records relative to shipping and receiving activities.
• Assist in resolving any discrepancies.
• Collect all documentation for inbound freight and route to the proper record-keeping unit.
• Comply with all DSV Work Instructions.

OTHER DUTIES (Site Specific)

• Other clerical duties, including backup support as assigned.
• Performs other duties as assigned.
• Work overtime as dictated by business whether mandatory or voluntary.

SUPERVISORY RESPONSIBILITIES

None

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

• Must have a high school diploma or general education degree (GED).

Certificates, Licenses, Registrations or Professional Designations

• None

Other

• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.

SKILLS, KNOWLEDGE AND ABILITIES Computer Skills

• Basic computer skills
• Working knowledge of computerized applications (Microsoft Suites)

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• Basic level

Other

• Strong attention to detail accuracy and accomplish job task in a timely manner.
• Good verbal and written communication skills.

PREFERRED QUALIFICATIONS

• Previous customer service experience including phone calls, and operating office equipment.

PHYSICAL DEMANDS

• Occasionally:
  Bending
• Frequently:
  Walking and Standing
• Constantly:
  Sitting
• Ability to Lift/Carry and Push/Pull: 11-20 pounds
• Reach above shoulder, squat, or kneel.

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources  If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.

DSV reserves the right to defer or close a vacancy at any time.

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