Director of Gaming Operations

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Headquartered in Louisville, Kentucky, Churchill Downs Incorporated has expanded through the development of live and historical racing entertainment venues, the growth of the Twin Spires horse racing online wagering business and the operation and development of regional casino gaming properties. Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence.

We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

ABOUT TURFWAY PARK RACING & GAMING

Owned and operated by Churchill Downs, Turfway Park Racing & Gaming is the ultimate place to play in Northern Kentucky. Take a spin on over 800 of the latest and greatest games and experience the rush of seasonal live thoroughbred racing or simulcast horse racing year-round. Plus, with two great restaurants and live entertainment, the stage is always set for winning moments on and off the gaming floor.

We even have your next business meeting, social event or annual awards covered with an amazing 17,000 square feet of event space that we customize to create the perfect experience.

The Director of Gaming Operations provides leadership and strategic planning to all facets of the gaming operation for both Turfway Park Racing & Gaming and Newport Racing & Gaming. The incumbent will establish and maintain a culture of constant regulatory compliance, total service, maximized operations efficiency and profit, and guest and team member satisfaction.

• Develops and manages the budget for the department.
• Oversees the hiring, training, performance management and corrective action processes for the Gaming Operations Department.
• Reviews and manages the department’s financial results.
• Ensures the safety and security of team members and guests. Manages processes and programs to effectively control and reduce lost time injuries.
• Reviews staffing levels to maintain an appropriate level of employment.
• Delegates duties and assigns responsibilities.
• Develops team members, interviews, hires, coaches, and evaluates.
• Directs and manages gaming equipment conversions, placement, and repair.
• Reviews gaming activities and promotional statuses with the President/General Manager.
• Monitors and adjusts performance for both the gaming floor in comparison with local competition and optimal gaming mix and pricing strategy.
• Meets with departmental directors and managers as necessary.
• Ensures compliance with all gaming regulations, the Bank Secrecy Act (BSA) and the property’s BSA Policy.
• Monitors for suspicious activity as defined by the BSA and the property’s BSA Policy.
• All other duties as assigned

• Maintains the highest standards of leadership, training and overall management while overseeing all aspects of the Gaming Operations and Gaming Performance departments.
• Maintaining a professional working relationship among all personnel.
• Excellent oral and written communication skills.
• Leads by example relative to exemplary customer service both internal and external.
• Willingness to assume overall responsibility relative to the performance of gaming machines.

• 7-10 years of gaming management experience in a multi-device 24-hour operation.
• 4-year degree in related fields or equivalent work experience is preferred.
• Significant experience and expertise collecting, organizing, evaluating and presenting Gaming Performance Data.
• Experience using Aristocrat Oasis Accounting System a…