Manager, Gaming Operations

Headquartered in Louisville, Kentucky, Churchill Downs Incorporated has expanded through the development of live and historical racing entertainment venues, the growth of the Twin Spires horse racing online wagering business and the operation and development of regional casino gaming properties. Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence.

We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Florence, KY, US, 41042

Turfway Park Racing & Gaming

Owned and operated by Churchill Downs, Turfway Park Racing & Gaming is the ultimate place to play in Northern Kentucky. Take a spin on over 800 of the latest and greatest games and experience the rush of seasonal live thoroughbred racing or simulcast horse racing year-round. Plus, with two great restaurants and live entertainment, the stage is always set for winning moments on and off the gaming floor.

We even have your next business meeting, social event or annual awards covered with an amazing 17,000 square feet of event space that we customize to create the perfect experience.

The Gaming Operations Manager is responsible for managing the successful daily operations of the Gaming Operations team and maintaining a high standard of customer service with our front of the house associates.

• Assist in the development of Team Members, conducts interviews, and participates in the selection, hiring, coaching, retention, and termination process.
• Assist in the recruitment process including job posting and recruiting metrics.
• Completes and processes performance reviews.
• Review and manage the department’s financial data.
• Maintain up to date knowledge of Gaming Laws/Regulations and internal controls applicable to areas of responsibility.
• Schedules gaming staff according to forecasted volume for the bar areas.
• Knowledgeable of Marketing Promotions and Gaming Facility events.
• Develops and maintains customer loyalty.
• Safeguard gaming assets.
• Monitors, directs, supervises and observes gaming activities in the facility for adherence to company policies and various gaming regulatory requirements.
• Meets with departmental directors and managers as necessary.
• Ensures guest service standards are met.
• Approve and verify gaming machine payouts and fills.
• Ensure compliance with the Bank Secrecy Act (BSA) and the property’s BSA policy.
• Monitor for suspicious transactions as defined by the BSA.
• Other duties as assigned

• Management abilities demonstrated in managing the gaming operation effectiveness.
• Promotes positive customer relations, greets customers and creates a friendly atmosphere.
• Ensure the safety and security of team members and guests.
• Maintaining interpersonal working relationships among all personnel and support departments.
• Creative problem solving and resolution management.
• Adherence to state gaming regulations.
• Oral and written communication skills.
• Willingness to assume overall responsibility relative to the performance of the department, work flexible hours and handle high-pressure deadlines.

• 5 or more years of progressive experience within the gaming industry required.
• 4-year degree in related fields or equivalent work experience preferred.
• Two years of experience managing personnel.
• Ability to obtain KHRC License.