Customer Service Representative Northern KY

Customer Service Representative (full-time), Northern KY

Central Bank & Trust Co. provided pay range: $20.09/hr - $23.64/hr your actual pay will be based on your skills and experience. Talk with your recruiter for details.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Employment type: Full‑time, hourly, 30‑40 hours per week. Eligible for the same benefits as salaried employees and paid time off at 8 hours per day.

Job Summary: Professionally and effectively assists customers and potential customers with a variety of banking transactions, inquiries, and other banking services from both the teller counter and desk side.

• High School diploma or GED.
• Minimum of one year of previous customer service experience in a retail environment or equivalent sales experience (preferred).
• Teller experience preferred.

• Excellent verbal and written communication skills.
• Strong organization, time management, follow‑up and selling skills.
• Proficient in Microsoft Word and Excel.
• Ability to lead others in sales and service.
• Knowledge of banking products and services preferred.

• Perform teller duties: receive deposits for all deposit accounts, verify cash and endorsements, issue receipts; cash checks and pay out cash upon verification of signature and customer balances within limits; place holds on accounts for uncollected funds; pay withdrawals after verifying balance and signatures; gather conductor information when necessary under Bank Secrecy Act guidelines.
• Act as a sales leader within the banking center, selling bank services to existing and potential customers, referring customers to Central Investment Center, Trust Department/Wealth Management, Central Insurance Services, and Central Mortgage Center as appropriate, and promoting teller referrals and sales.
• Open and close personal and non‑personal accounts depending on level of training; provide accurate documentation to the appropriate departments; complete training curriculum to become fully functional within the first 90 days.
• Establish, retain and deepen relationships with current and potential bank customers to achieve sales goals and provide exceptional customer service; use profiling analysis tool to identify cross‑sale opportunities and make outbound telephone calls in order to satisfy customer needs.
• Answer incoming telephone calls, greet customers, maintain records, compile and prepare administrative reports, order banking center supplies, and distribute all mail within the banking center.
• Perform quarterly audits on tellers, official check logs, the collateral vault and other documented items to maintain internal controls as detailed in the Banking Center Self‑Audit Guide.
• Assist in the process of consumer lending by taking and entering consumer loan applications; receive mortgage, installment loan, credit card, PEL, or other payments after checking amount and due date.
• Generate account maintenance (title changes, address changes, stop payments, etc.) for any Central Bank account as requested by customers.
• Rent and release safe deposit storage boxes, maintain vault entry log, audit lease agreements and entry cards, and insure customers are billed annually; sell gift cards to customers and maintain records of supplies and sales for balancing purposes.
• Open and close banking center in a safe and secure manner; ensure courier bag is prepared for daily run.
• Perform as a backup CVT as required; may also perform full CVT duties depending on branch cash demands and technology utilized at the banking center.
• May train new tellers/CSRs and mentor new staff members.
• Assist with ATM balancing.
• Score at least 85% on Product Knowledge test annually; if applicant does not have a current score they must take and pass the Product Knowledge Exam within 90 days of starting.
• Perform other duties as assigned.

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Holidays
• Employee Stock Ownership Plan
• 401(k) Plan
• Flexible Benefit Plan
• Voluntary Life Insurance
• AD&D Insurance
• Discounted Banking Services
• EAP (Free counseling sessions)
• Discounted AAA Membership
• Fitness Discounts
• Vacation Purchase Plan
• Interest‑Free Computer Loan
• Interest‑Free Fitness Equipment Loan
• Service Awards
• Attendance Awards
• Funeral Leave
• Subsidized Parking (Downtown)
• Sick Leave