Member Service Representative - Muhlenberg, PA

Job Category: Branch

Requisition Number: MEMBE
003674

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We're in the business of people helping people, and you can help us make an impact on our members’ lives and in your community. Whether it’s helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time - you have an impact on their lives just by working here, no matter what your position may be.

Work with us – and be part of something bigger than banking.

In exchange for your time and talents, we offer generous benefits, including:

• Retirement benefits – pension plan, 401(k) with employer match
• Excellent health benefits – medical, dental, vision, and supplemental coverage
• Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)
• 10+ paid holidays per year
• Lifestyle Spending Account (LSA) stipend for wellness, caregiving, or personal expenses such as student loan repayment and tuition reimbursement
• Employee recognition program
  ...and more!

At Visions, we do, and will continue to, treat all of our employees fairly and with complete respect, and we strive to celebrate the diversity of our employees.

Title of Position: Member Service Representative

Position Overview: As a Member Service Representative (MSR), you will serve as the first point of contact for members, delivering a high-quality, service-focused experience in a fast-paced branch environment. This role is responsible for processing daily financial transactions, addressing member inquiries, and building strong relationships through personalized service.

You will support members with everyday banking needs while identifying opportunities to enhance their financial well-being. With comprehensive training provided, this position is designed as a foundational entry point into the banking industry
, offering the opportunity to develop essential skills and grow into advanced roles within the organization.

Position Type: Full-Time. Regular shifts include Monday to Friday 8:30AM - 5:30PM with rotating Saturday shifts 8:30AM - 12:30PM.

Compensation Range:$18.00/hr.

- $ 22.00/hr.
* Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills*

Location: Position is on-site at our Muhlenberg Branch located at 4245 N. 5th St. Hwy in Temple, PA.

What you’ll do in this role:

• Process everyday banking transactions with accuracy and efficiency
• Assist members with deposits, withdrawals, and account questions
• Provide friendly, personalized service to every member
• Help identify member needs and suggest appropriate solutions
• Resolve account issues and elevate complex concerns when needed
• Support overall branch operations and maintain a clean, organized workspace

What success looks like:

• Enjoys helping people and building relationships
• Communicates clearly and confidently with members
• Thrives in a fast-paced, team environment
• Pays attention to detail and handles transactions accurately
• Is comfortable having conversations—not just completing transactions

Minimum Qualifications:

• High school diploma with 1-3 years of related experience.
• Proficient in the Microsoft Office Suite programs.
• Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc.
• Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience.

Preferred Qualifications:

• Previous experience in customer service, retail, banking or financial services industry.
• Bilingual in Spanish
  * A passing verbal assessment of language proficiency will be required during onboarding process.*

At this time,…