Clinic Lead

At Mid West Eye Center, we are committed to your total eye care. Our staff provides an innovative and integrated approach, using state-of-the-art technology, combined with the upmost in personal attention and service. Whether it’s performing Lasik or treating retina conditions or removing cataracts, you can be sure of the quality of vision care provided by our team of skilled, caring professionals.

Mid West Eye Center has a complete roster of board-certified Ophthalmologists, Retina Specialists and Optometrists, offering diagnosis along with surgical and non-surgical treatment for eye diseases Mid West Eye Center’s Cincinnati, Ohio and Northern Kentucky locations are easily accessible from the surrounding Tri-state area.

The Clinic Lead is responsible for all day-to-day activities in a specified practice location including but limited to staffing, clinic flow, patient relations, inventory, and equipment maintenance. The Clinic Lead provides leadership, has excellent problem solving skills, and is knowledgeable of applicable laws, regulations, and standards by the iJCAHPO and other regulatory agencies.

The clinic locations for this position are our Thomas More Parkway and Florence clinics.

Clinical

• Aids with patient flow, diagnostic testing, and technician exam components as needed
• Aids in and support timely completion of all clinical administrative duties and assignments including Rx refill, patient messages/tasks, and documentation audits.
• Maintains communication with clinical training team regarding any technicians in a training process
• Complies with all practice procedures and protocols. Complies with all State and Federal regulations
• Able to determine if documentation supports E/M vs/ Eye Code, match applicable ICD-10 codes, and appropriately code in-office procedures based on documentation.
• Able to educate patients regarding all conditions treated and surgical procedures performed by the doctor

Administrative

• Maintains inventory PAR levels and order necessary medical and office supplies via D365 ordering process
• Completes monthly inventory counts and report to corporate office any procurement concerns or issues
• Leads daily team huddles and regularly scheduled monthly team meetings
• Creates the daily and weekly staff scheduling process by completing daily staff assignments and coordination as needed due to last minute changes to schedules.
• Collaborates with doctors on development and creation of their schedule templates. Communicating changes to the clinical and contact center teams as needed.
• Responds to all patient relations inquiries and submits complaint resolutions
• Develops and train on clinical standard operating procedures and new policies
• Understands and accept responsibility to report potential or suspected errors to supervisor or Compliance Officer
• Contributes to the team effort by completing additional tasks or projects as needed
• Maintains positive attitude consisting of cooperation, self-motivation, courtesy, and professionalism
• Serves as a coach and mentor to team members, fostering and environment of continuous learning and professional growth

Essential Skills

Advanced understanding and ability to complete each skill as required based on iJCAHPO training and generally accepted understanding of each individual skill:

• History Taking
• Visual Acuity
• Confrontation Visual Fields
• Extraocular Motility Assessment: evaluation of ductions, perform cover/uncover & alternating cover testing and document defects; recognize defects, identify potential related pathology and possible additional testing secondary to findings
• Pupil Assessment: recognize and identify pupil abnormalities in addition to an APD; able to use special techniques to identify abnormalities…