Front Office Manager

Overview

We’re looking for an enthusiastic hotel front desk manager with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction standards. Applicants should be strong leaders who love working with people.

If this sounds like you, apply today!

• Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
• Generate occupancy reports and compile financial information for the general manager
• Hold responsibility for the front desk budget and order any necessary office supplies
• Hire, train, and supervise front desk staff, including concierge and front desk agents, and ensure they provide excellent guest services and enforce hotel policies
• Lead operations at the front desk and make sure guests have an exceptional stay

• Experience with MS Office and bookkeeping skills desired
• Showcase exceptional multitasking, communication, and management skills
• At least 2 years of experience as a front office manager, front desk, or similar position in the hospitality industry or related field
• 1 year of previous experience working in the hospitality industry
• Must possess a high school diploma or equivalent certification (GED)
• Applicants must have flexible availability

Compensation: $16 - $17 hourly