Service Center Manager

Description

At Atlantic Emergency Solutions, our team supports the fire trucks and emergency equipment that first responders rely on every day. We offer stable hours, a Monday through Friday schedule, and a work environment focused on efficiency, accountability, and teamwork. We are committed to providing consistent schedules, strong leadership, and a workplace where employees can succeed and grow.

Atlantic Emergency Solutions has an immediate opening for an experienced full-time Service Center Manager in our Wilder Service Center.

• Monday through Friday, 7:00 a.m. – 4:00 p.m.
• No rotating shifts
• Paid holidays (no waiting period)

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off, start earning day 1

• Leadership role within a service center supporting fire trucks and emergency equipment
• Primary work environment is an indoor service facility, with regular interaction in the shop and occasional field support as needed
• Fast-paced environment focused on safety, quality, and customer satisfaction

• Oversee daily service center operations, including workflow, scheduling, and productivity
• Develop and maintain strong customer relationships
• Monitor operational costs and drive service center profitability
• Oversee the accuracy and timely closing of repair orders and parts tickets
• Handle and resolve customer concerns in a professional and timely manner
• Maintain dealer relationships and support service work contracts
• Oversee warranty claim processing and ensure timely reimbursement
• Ensure compliance with company policies, safety standards, and industry regulations

• Provide training, coaching, and ongoing development
• Manage employee relations and maintain a positive work environment
• Lead performance management, including setting expectations and holding team members accountable
• Motivate and lead the team to perform at a high level while maintaining quality and safety standards

• 5–7 years of experience in a related field
• 3 years of supervisory or leadership experience is preferred
• Strong leadership and team management skills
• Excellent organizational, time management, and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Valid driver’s license with an acceptable driving record
• Ability to pass pre-employment drug screening

• Leaders who take ownership and drive results
• Individuals who balance customer needs with operational goals
• People who enjoy building and developing strong teams
• Problem-solvers who stay focused and solution-oriented under pressure

• This role includes standing, walking, lifting, pushing, pulling, crouching, and climbing
• The position involves exposure to shop conditions such as noise, equipment, and occasional outdoor environments

Are you looking for an opportunity to lead a team, improve operations, and make a real impact? Do you value steady hours, a strong team environment, and meaningful work supporting first responders? If so, Atlantic Emergency Solutions may be the right next step.

Atlantic Emergency Solutions is an Equal Opportunity Employer. This means that we provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.